Application Support Engineer
1 week ago
Roles and Responsibilities
Provide Post Sales customer support of CTCL and Algo Trading Platform to clients
Resolve day to day queries of clients' via phone, email and on-line chat
Explain the Risk management rules available in the Platform and how it impacts trading of the Users
Troubleshooting, capturing logs and interacting with Development Team for defect resolution
Provide information to clients about our various products through online demo & webinars
Understanding requirements of new clients and additional features
Testing new software release & giving inputs prior to deployment in Production environment
Maintaining excellent relations with Customers and create a trusting relationship
Be able to manage team
Minimum Requirements
Knowledge of Capital Markets( Cash, Futures & Options segments )
Excellent knowledge of RMS rules of CTCL platforms for Indian Stock Exchanges and Brokers
Reasonable knowledge of F&O Trading
Knowledge of Trading platforms such as ODIN, NEST, NOW etc
Knowledge of charting applications such as Amibroker would be preferred
Candidates with experience on Dealing desk and Live Trading terminal will be preferred
Bachelor's or master's degree with a concentration in Financial industry preferred
Job Type: Full-time
Pay: ₹25, ₹45,000.00 per month
Work Location: In person
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