Application Support Engineer

6 days ago


Andheri, Maharashtra, India Crossword Solutions Full time ₹ 30,00,000 - ₹ 60,00,000 per year

Roles and Responsibilities

  • Provide Post Sales customer support of CTCL and Algo Trading Platform to clients

  • Resolve day to day queries of clients' via phone, email and on-line chat

  • Explain the Risk management rules available in the Platform and how it impacts trading of the Users

  • Troubleshooting, capturing logs and interacting with Development Team for defect resolution

  • Provide information to clients about our various products through online demo & webinars

  • Understanding requirements of new clients and additional features

  • Testing new software release & giving inputs prior to deployment in Production environment

  • Maintaining excellent relations with Customers and create a trusting relationship

  • Be able to manage team

Minimum Requirements

  • Knowledge of Capital Markets( Cash, Futures & Options segments )

  • Excellent knowledge of RMS rules of CTCL platforms for Indian Stock Exchanges and Brokers

  • Reasonable knowledge of F&O Trading

  • Knowledge of Trading platforms such as ODIN, NEST, NOW etc

  • Knowledge of charting applications such as Amibroker would be preferred

  • Candidates with experience on Dealing desk and Live Trading terminal will be preferred

  • Bachelor's or master's degree with a concentration in Financial industry preferred

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Work Location: In person



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