Associate Service Operation Executive

7 days ago

Nalasopara Mumbai Maharashtra, India Sushitech Automatic Transducers Pvt Ltd Full time

Job Summary:

We are seeking a responsible and process-driven Associate Service Operation Executive to support service operations for our manufacturing business. The role includes coordinating service/installation calls, managing documentation, ensuring timely service delivery, monitoring spare parts movement, and maintaining communication between customers and service engineers.

Key Responsibilities:

Service Coordination & Scheduling:

Register customer service requests—installation, maintenance, breakdown—and assign them to field engineers.

Schedule service visits based on priority, engineer availability, and customer timelines.

Follow up with service teams to ensure timely completion of calls.

Operational Support:

Maintain accurate records of service reports, installation documents, warranty cards.

Update CRM/ERP systems with service status, parts used, and job completion details.

Monitor adherence to service SLAs and escalate delays to management.

Support preventive maintenance planning for machines/equipment installed at client sites.

Spare Parts & Inventory Coordination:

Coordinate with the store/warehouse team for availability of spare parts required for service calls.

Track consumption of parts, prepare requisitions, and maintain proper documentation.

Assist in managing return/repair/replacement of defective components.

Customer & Internal Communication:

Communicate service schedules, delays, and updates to customers professionally.

Ensure customer satisfaction by resolving basic queries and forwarding technical issues to the concerned team.

Work closely with sales, production, quality, and logistics for seamless service operations.

Reporting & Data Management:

Prepare daily/weekly/monthly service reports—call status, pending calls, part usage, engineer productivity, etc.

Assist in analysing service trends and supporting process improvement initiatives.

Required Skills & Qualifications:

Graduate/Diploma in any field preferred.

1–3 years of experience in service coordination/service operations in the manufacturing or industrial sector.

Strong communication and coordination skills.

Understanding of machinery/equipment service processes.

Proficient in MS Excel (VLOOKUP, pivot table preferred) and basic ERP/CRM tools.

Ability to handle multiple tasks and work under deadlines.

Problem-solving approach with attention to detail.

Job Type: Full-time

Pay: ₹180, ₹240,000.00 per year

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

  • Guest Service Associate

    2 weeks ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Operations Associate/operations Executive

    1 day ago

    Mumbai, Maharashtra, India Hoora Technologies Pvt Ltd Full time

    Job Description: Operations Associate / Operations Executive **Location**: Mumbai **Experience**: 1+ Year About Hoora Technologies Hoora Technologies is dedicated to providing exceptional doorstep car washing services through efficient operations and strong vendor partnerships. **Job Summary** **Key Responsibilities** - Manage vendor relationships and...

  • Operation Associate-service

    1 week ago

    Mumbai, Maharashtra, India Vecmocon Technologies Full time

    **Company Description**: We are an IIT Delhi-incubated deep-tech EV startup. Vecmocon is making the EV ecosystem smart, connected, and reliable by using its state-of-the-art solutions and data-centric approach to drive the electric mobility revolution in India. We transform electric vehicles into smart and connected machines using our IoT-enabled data...

  • Client Service Associate

    1 week ago

    Mumbai, Maharashtra, India Ufirst Financial Services LLP Full time

    We are looking for a Wealth & Client service associate who would be responsible for offering financial advice and services that will assist clients in their financial endeavors. The responsibilities of the associate include relationship management, helping clients with executing documentation, providing regular service update and advising on financial...

  • Operation Executive

    7 days ago

    Mumbai, Maharashtra, India MFC TRANSPORT PVT LTD Full time

    **Operation Executive Job Description Template** We at MFC is looking for a reliable operations associate to support the operations manager with the management of the day-to-day business. The operations associate's responsibilities include performing administrative tasks, assisting other company departments as needed, and ensuring smooth daily...

  • Associate - Operations

    2 weeks ago

    Navi Mumbai, Maharashtra, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Customer Service Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hire Lab Career Solutions Full time ₹ 3,96,000 per year

    Position: Customer Service AssociateEligibility: HSC and AboveExperience: Minimum 6 months of experience in an International ProcessSkills Required: Excellent English communication skills (both written and verbal)Shifts: Rotational ShiftsWorking Days: 5 Days WorkingJob Summary:We are looking for a skilled Customer Service Associate to handle international...

  • Customer Service Associate

    1 week ago

    Mumbai, Maharashtra, India Zyoin Web Pvt. Ltd. Full time

    **Position: Customer Service Associate** **Location: Mumbai (Hybrid: Powai)** **Experience: 0-2 years** **Age limit: up to 30 years** **Shift: Rotational and Rostered Weekly off** **Workdays: 6** **Role and Responsibilities**: - We are looking for customer service executives for inbound and outbound customer service operations. - You are expected to...

  • Securities Services

    7 days ago

    Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view. Join our Corporate & Investment Bank Securities Services team at JPMorgan Chase & Co., a global leader...

  • Trading Services Associate

    1 day ago

    Mumbai, Maharashtra, India JPMorganChase Full time

    Step into a pivotal role where precision meets strategy. As a Trading Services Associate, you'll be at the heart of our trading operations, ensuring seamless transaction management. Elevate your career by contributing to innovative processes and strategic initiatives. **Job Summary** As a Trading Services Associate within the Trading Operations Team, you...