Technical Writer

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices- Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Associate Technical Writers at DTCC create documentation, in-product help and other content that help clients and stakeholders to use DTCC products correctly. They develop knowledge of given DTCC products and gather information on business line strategies and initiatives along with end user needs to apply in developing documentation solutions that optimize the client experience, supporting's more independent use of DTCC products. Types of deliverables include user guides, in-product help, technical specifications, best practice documents, FAQs and more.

Your Primary Responsibilities:

- Create documentation, in-product help and other content that help users to more independently and efficiently use DTCC products, ensuring accuracy and quality of all deliverables
- Translate technical concepts into clear, easy-to-understand, engaging and logically organized content
- Assist in maintenance and/or development of content on the DTCC Learning Center
- Develop deep understanding of one or more DTCC business areas
- Build and nurture relationships, collaborating with a range of stakeholders
- Adhere to defined documentation processes and standards established within DTCC Learning
- Follow prescribed templates in Microsoft Office and/or MadCap Flare to create documentation and in-product help content
- Keep up to date with and apply emerging and current learning/documentation/curation trends and best practices
- Participate in and contribute to DTCC Learning initiatives to advance our client enablement content
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

- Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience

Talents Needed for Success

- Strong project management/organizational skills
- Excellent written communication and editing capabilities
- Exceptional attention to detail
- Ability to prioritize multiple assignments simultaneously and effectively meet deadlines
- Proficient to advanced MS Word and or MadCap Flare skills; MS Suite, and Sharepoint.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.