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Call Center Executive

2 weeks ago

Vapi, Gujarat, India Shalby Limited Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Title: Call Center Executive

Location: Shalby Hospitals – Vapi

Department: Customer Care / Front Office

Reports To: Call Center Supervisor / Unit Head

Job Purpose:

To handle inbound and outbound calls professionally, assist patients with appointment booking, service information, and resolve queries, ensuring excellent customer service and patient satisfaction.

Key Responsibilities:

  • Attend inbound/outbound calls and respond to patient queries.
  • Assist in scheduling appointments and providing hospital service information.
  • Handle patient complaints/escalations politely and efficiently.
  • Maintain records of calls, patient details, and follow-ups.
  • Coordinate with internal departments for smooth communication.
  • Achieve daily/weekly call handling targets and quality benchmarks.

Key Skills & Competencies:

  • Excellent communication skills in English, Hindi, and Gujarati (preferred).
  • Good listening, problem-solving, and interpersonal skills.
  • Basic computer knowledge (MS Office, data entry).
  • Patient-centric and service-oriented approach.

Qualifications & Experience:

  • Any Graduate.
  • 1–3 years of experience in call center/customer care (healthcare preferred).
  • Freshers with good communication skills may also be considered.
  • Male/Female candidates can apply.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person