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Call Center Executive
2 weeks ago
Job Title: Call Center Executive
Location: Shalby Hospitals – Vapi
Department: Customer Care / Front Office
Reports To: Call Center Supervisor / Unit Head
Job Purpose:
To handle inbound and outbound calls professionally, assist patients with appointment booking, service information, and resolve queries, ensuring excellent customer service and patient satisfaction.
Key Responsibilities:
- Attend inbound/outbound calls and respond to patient queries.
- Assist in scheduling appointments and providing hospital service information.
- Handle patient complaints/escalations politely and efficiently.
- Maintain records of calls, patient details, and follow-ups.
- Coordinate with internal departments for smooth communication.
- Achieve daily/weekly call handling targets and quality benchmarks.
Key Skills & Competencies:
- Excellent communication skills in English, Hindi, and Gujarati (preferred).
- Good listening, problem-solving, and interpersonal skills.
- Basic computer knowledge (MS Office, data entry).
- Patient-centric and service-oriented approach.
Qualifications & Experience:
- Any Graduate.
- 1–3 years of experience in call center/customer care (healthcare preferred).
- Freshers with good communication skills may also be considered.
- Male/Female candidates can apply.
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Work Location: In person
