Team Leader

Job Title Manager / Assistant Manager (Systems)

Department Information Technology

Company Profile

Credence Global Solutions is a diversified technology-driven financial transformation company with deep

expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact

Center verticals. Credence services leading telecommunication, health care and media companies in the

United States.

Health care providers serviced by Credence include medical transport providers, emergency physicians,

health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Our Group Companies:

Credence Resource Management, LLC - Focuses on providing Receivables Management and voice

based BPO services, is the flagship company of the Credence Group.

Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers.

iValuate Global Technologies - Provides Technology platforms that enhance productivity and

compliance for creditors and health care providers.

Our mantra is Excellence Beyond Belief.

Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to

our clients. Our team is encouraged to continually explore their talents and pursue their interests giving

them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to

bring on the best and brightest, as well as to invest in their training and education, making them a

seamless extension of our team.

Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi;

Mesa, Arizona and Pune, India.

Explore to discover more about our company and check out our Careers page at

for exciting job opportunities

Credence Resource Management

v3.0

Effective January 31, 2025

Position Overview

We are seeking an experienced and detail-oriented IT Infrastructure Manager to oversee the daily

operations, maintenance, and security of our IT infrastructure. This role involves managing key IT

systems, ensuring high availability, and leading a team responsible for IT support, network

administration, and security measures. You will work closely with cross-functional teams to support the

organizations technology needs and ensure efficient service delivery across the IT department.

Job Roles & Responsibilities

IT Infrastructure Management: Oversee and manage the day-to-day operation of IT infrastructure,

including servers, storage, networks, and security systems. Ensure all systems are running optimally

and efficiently.

Server & Network Administration: Manage and troubleshoot a range of systems including Windows

Servers, Domain Controllers, File Servers, and Office 365 email. Administer Active Directory, Group

Policies, and Endpoint Security solutions.

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Backup & Patch Management: Ensure proper backup processes are in place and regularly tested.

Manage patch management processes to ensure all systems are secure and up to date.

IT Security Management: Develop and enforce IT security policies and procedures to protect

organizational data and systems. Work to maintain a secure network environment by implementing

proactive security measures.

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IT Asset & Inventory Management: Maintain an accurate record of IT assets and inventory. Manage

the lifecycle of hardware and software resources, ensuring proper allocation, deployment, and

retirement.

Helpdesk & Service Desk Operations: Supervise and manage the Helpdesk and Service Desk

functions, ensuring timely and effective resolution of IT issues and support requests from employees

and stakeholders.

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Team Leadership: Lead, mentor, and managing a team of Helpdesk engineers and support staff,

promoting a culture of excellence and continuous improvement within the team.

Documentation & Process Improvement: Ensure robust documentation practices for system

configurations, IT policies, incident responses, and troubleshooting procedures. Regularly review

and improve existing IT processes for efficiency and accuracy.

Credence Resource Management

v3.0

Effective January 31, 2025

Candidate Requirements

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Experience: At least 5 years of experience in IT support, including network and server management,

with a solid understanding of IT infrastructure management.

Technical Expertise: Hands-on experience with Windows Server environments, Active Directory,

Group Policies, O365, data backup systems, and endpoint security management.

Network & System Administration: Strong knowledge of computer networks, network

administration, and installation of network systems. Familiarity with data center management and

governance.

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Security & Compliance Knowledge: Understanding of IT security principles, frameworks, and

standards, including ITIL, ISO27001, and PCI DSS.

Problem-Solving Skills: Excellent troubleshooting abilities in complex IT environments, with a strong

focus on minimizing downtime and ensuring efficient IT operations.

Availability: Open to working in a 24/7 environment to support the organizations IT infrastructure

and ensure timely issue resolution.

Communication Skills: Strong written and verbal communication skills in English, with the ability to

interact effectively with offshore users and cross-functional teams.

Certifications: Relevant certifications such as ITIL, CompTIA Network+, or Microsoft Certified

Solutions Expert (MCSE) would be an advantage.

Credence Resource Management

v3.0

Effective January 31, 2025