Support Specialist

1 week ago


Gurgaon, Haryana, India MindPec Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:


• Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.).


• Threat detection and remediation with complete ownership.


• Regular Policy review, re-configuration, and fine tuning as per industry best practices along with OEM and Japan insights.


• Regular Patch and signature updates.


• Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix.


• Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure.


• Coordination with all Panasonic domain companies.


• Maintain Weekly status reports, Incident, and request resolution logs & Configuration change documentation.

Required Skills & Qualifications:



Certified and experienced in Trend Micro endpoint and server security solutions.



Minimum 6–8 years of relevant experience.



Should have exposure to handling mid-to-large enterprise environments.

Preferred Certifications:



Trend Micro Certified Professional for Vision One / XDR



Trend Micro Certified Professional for CREM



CompTIA Security+
(optional but desirable)


• Good foundation for cybersecurity practices



ITIL Foundation v4
(optional but useful for process alignment)



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