Support Specialist
1 week ago
Key Responsibilities:
• Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.).
• Threat detection and remediation with complete ownership.
• Regular Policy review, re-configuration, and fine tuning as per industry best practices along with OEM and Japan insights.
• Regular Patch and signature updates.
• Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix.
• Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure.
• Coordination with all Panasonic domain companies.
• Maintain Weekly status reports, Incident, and request resolution logs & Configuration change documentation.
Required Skills & Qualifications:
•
Certified and experienced in Trend Micro endpoint and server security solutions.
•
Minimum 6–8 years of relevant experience.
•
Should have exposure to handling mid-to-large enterprise environments.
Preferred Certifications:
•
Trend Micro Certified Professional for Vision One / XDR
•
Trend Micro Certified Professional for CREM
•
CompTIA Security+
(optional but desirable)
• Good foundation for cybersecurity practices
•
ITIL Foundation v4
(optional but useful for process alignment)
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