Learner Success/Student Success
2 weeks ago
We are #hiring
Designation: Learner Success Manager (Night Shift)
Immediate joiners preferred – connect at or send your CV to
Interview mode: face-to-face (Bangalore)
Position Overview:
This is a start-up-style customer success/service role where responsibilities may shift as we adapt to what works best for our learners. The Learner Success Manager will play a key role in supporting learners through live classes, 1:1 support, small group orientation sessions, and ongoing communication through Slack, phone calls, email, or video meetings.
Key Responsibilities:
- Conduct live classes and facilitate workshops through platform/technical support, time management, and learner check-ins through multiple communication outlets (individual and small group).
- Offer empathetic and motivational support in both live sessions and support tickets.
- Provide at least 20–25 hours of direct live learner interaction weekly. This would include, but not be limited to, hosting live classes, 1:1 interactions, check-ins, escalations, and live troubleshooting support.
- Adapt to evolving responsibilities as we refine what drives learner success.
- Facilitate onboarding, orientation, communication timelines, and guidance through learning resources.
- Track learner progress and report feedback.
- Help build a learner community and engagement through group sessions and events, as well as community channels, while adapting to the company/team's standard operating procedures.
- Collaborate with internal teams to improve learner experience based on feedback.
Launch Your Career with Simplilearn We're hiring for an entry-level role perfect for recent graduates or freshers with internship experience.
CTC: ₹3.7 LPA (90% fixed + 10% variable)
Your future starts here—don't miss out
Job Types: Full-time, Permanent
Pay: Up to ₹370,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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