Program Success Associate

5 days ago

Bengaluru Karnataka, India Springboard Full time

**The Company **Springboard is redefining professional education for the 21st century through courses in cutting-edge fields like data science and design. Our self-paced, online offerings give anyone, anywhere access to world-class learning resources. What’s more, we offer high-touch, human support throughout the student lifecycle: industry-expert mentors, career coaches, as well as dedicated student success managers. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives.

**The Role**We’re seeking an empathetic, problem-solving, “people person” to serve as a Student Success Manager. You’ll be responsible for making sure students have an excellent onboarding, are engaged with and understand our learning experience, and stay motivated all the way through to graduation. In everything you do, you’ll directly fulfill our educational mission, and serve as a vital advocate for students, acting as their voice and championing product and process improvements to better serve them within our org.
- **
Key Responsibilities**:

- Maintain a high level of student engagement and own success metrics like Activation, Retention, and Satisfaction.
- Guide students through each stage of their Springboard experience, with a key focus on encouraging good habits that will help students graduate successfully
- Develop strong working knowledge of Springboard’s student experience and best practices, acting as a trusted advisor for your students
- ** Your typical day may include**:

- Helping students define and develop realistic and meaningful educational/career plans
- Matching new students with mentors, based on your understanding of their needs
- Collaborating with our Mentor Team to ensure mentors are aware of students’ progress or concerns
- Proactively encouraging students who need help staying motivated
- Acting as the voice of students internally (to product, marketing, course development etc.) by collecting and sharing student feedback, ideas and stories.
- **This job might be for you if you**:

- ** **Have 1-2 years of experience in customer-facing roles (i.e. Customer Success, Account Management) or in academic counselling
- Are passionate about making our students personally and professionally successful and enjoy coaching others on motivation, goal setting etc.
- Are resourceful and like to figure stuff out on your own.
- Are an excellent communicator (both verbal and written); you articulate clearly and with empathy.
- Love learning — especially about new industries/technologies — and want to work on a team that will invest in your personal/professional development.(Bonus points if you) are analytical and comfortable digging through information (feedback, interviews, data) to solve problems and make decisions

  • Customer Success Associate

    4 days ago

    Bengaluru, Karnataka, India Poppulo Full time

    **Introduction** Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space...

  • Program Associate, Youth Program

    5 days ago

    Bengaluru, Karnataka, India QuestAlliance Full time

    Published 2024-11-18 **About Quest Alliance**: At Quest Alliance we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators. We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage...

  • Customer Success Associate

    5 days ago

    Bengaluru, Karnataka, India Datadog Full time

    As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology...

  • Customer Success Associate

    2 days ago

    Bengaluru, Karnataka, India Proactive for her Full time

    **Proactive For Her** is looking for **Customer Success Associate**for **Koramangala, Bangalore** location **Qualification**:Anyone with Bachelors Degree(preferably in Health care, Hospital) **Experience**: Fresher - 1 years experience **Designation**: Customer Success Associate **Gender**:Female Only **Location**: Indiranagar, Bangalore - Strong...

  • Customer Success Associate

    2 weeks ago

    Thalaghattapura, Bengaluru, Karnataka, India Lumos Learning Full time

    **Role Overview**: As a Customer Success Associate at Lumos Learning, you will serve as the key point of contact between our customers and internal teams. Your primary responsibility will be to support customers throughout their journey—from onboarding to renewal—ensuring their goals are understood and met effectively. By actively listening to customer...

  • Customer Success Associate

    2 weeks ago

    Bengaluru, Karnataka, India Omnify Full time

    **FULL TIME** **Bangalore** **Customer Success Associate**: Bengaluru, Karnataka (On-Site | US Shift: 6 PM - 3 AM IST) Full-time | SaaS | Customer-Facing At **Omnify**, we're on a mission to simplify scheduling, memberships, and operations for service businesses worldwide. As a **Customer Success Associate**, you’ll be the face and voice of Omnify for...

  • Program Associate

    4 days ago

    Bengaluru District, Karnataka, India Enabling Leadership Full time

    Job Description: Program Associate - EL Build About Enabling Leadership We have a mission to change the world and we’re looking for like-minded individuals to join us! AtEnabling Leadership, we believe that creating a different generation of “leaders” is the solution to most of the complex global challenges we face today. Our unique programs, “EL...

  • Program Associate, Mentor to Go

    2 weeks ago

    Bengaluru, Karnataka, India Mentor Together Full time

    **LOCATION**:Bangalore, Mumbai, or Hyderabad** **PURPOSE**:The Program Associate implements key phases of a successful mentoring program. They work with corporates and educational institutions to forge partnerships that bring interested mentors and mentees into the program. They participate in reviewing and vetting mentors and mentees before they are...

  • Associate Program Coordinator

    2 weeks ago

    Bengaluru, Karnataka, India Telerad Rxdx Healthcare Pvt Ltd Full time

    **Company**:People4People **Job Title**: Associate Programme Coordinator **No. of Position**:1 **Position Type**: Full Time (Work from Office) **Location**:Bengaluru **Travel**: Yes **About People4People**: People4People (P4P) is a trust fund set up in 2004 in Bengaluru and operating pan-India with a mission to make the world a better place, especially...

  • Associate - New Initiatives Client Success

    4 days ago

    Bengaluru, Karnataka, India Razorpay Full time

    Associate - New Initiatives Client Success - Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments...