Senior Manager Ecommerce

7 days ago

Ahmedabad, Gujarat, India Nisam Full time

Job description

Position: Digital Operations Lead – India Team

Reports To: Digital Lead / Marketing Strategist – Uganda HQ

Coordinates With: USA and Uganda Teams

We are seeking an experienced Digital Operations Lead to manage and grow our India-based team covering SEO, eCommerce, Content, Design, and Social Media. The ideal candidate will have a proven record of leading cross-functional digital teams, driving performance across multiple time zones, and delivering measurable results aligned with company KPIs.

This role requires a proactive leader who can translate strategy into execution, manage workflows seamlessly between Uganda HQ and USA operations, and ensure that the India team delivers consistent, high-quality output.

Key Responsibilities

Team Leadership & Management

  • Lead, mentor, and oversee the India team across SEO, eCommerce, Content, Design, and Social Media functions.
  • Assign tasks, monitor daily operations, and ensure timely delivery of projects and KPIs.
  • Conduct daily check-ins, track progress through project management tools, and maintain accountability across departments.
  • Identify training needs, conduct performance reviews, and support professional development of team members.
  • Foster a culture of ownership, collaboration, and results.

Performance Monitoring & Reporting

  • Track team KPIs and productivity metrics, ensuring deliverables meet quality and performance standards.
  • Prepare weekly and monthly reports for Uganda HQ Digital Lead / Marketing Strategist.
  • Analyze data to identify areas for optimization across content, SEO, and marketplace operations.
  • Recommend and implement workflow improvements based on performance insights.

Recruitment & Onboarding

  • Participate in recruiting and onboarding new members of the India team.
  • Develop onboarding frameworks and role-specific training materials.
  • Ensure new hires quickly integrate into workflows and understand company processes and goals.

Requirements

  • Education: Bachelor's degree in Business, Marketing, Communications, or related field.
  • Experience: 3–5 years of proven experience leading digital or eCommerce operations teams, preferably across multiple regions.
  • Leadership: Demonstrated ability to lead, motivate, and manage a multi-disciplinary team.
  • Digital Expertise: Working knowledge of SEO fundamentals, content production workflows, and marketplace operations (Amazon, Shopify, etc.).
  • Analytical Skills: Data-driven approach to decision-making, with experience in KPI tracking and performance optimization.
  • Communication: Strong written and verbal communication skills; ability to coordinate effectively across global teams.
  • Flexibility: Comfortable working across shifts and managing time-zone overlaps with Uganda and USA teams.

Preferred Qualifications

  • Prior experience in a fast-paced digital agency or global eCommerce environment.
  • Knowledge of digital marketing channels and campaign performance metrics.
  • Proven record of improving team efficiency, reducing turnaround time, or achieving measurable KPI growth.

Ready to lead and grow with us?

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