Travel Consultant

4 days ago

Surat, Gujarat, India Job Joy Consultanat Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a motivated and customer-oriented Mid-Level Travel Executive to join our team. The role involves managing travel arrangements, handling client queries, coordinating bookings, and ensuring high-quality travel experiences. The candidate will act as a bridge between junior executives and senior management, contributing to both daily operations and business development.

Key Responsibilities

Client Service & Travel Management

  • Plan, arrange, and manage domestic and international travel itineraries for individual and group clients.

  • Book flights, hotels, transportation, tours, and other travel-related services.

  • Provide professional advice on travel destinations, visa requirements, travel insurance, and currency exchange.

  • Handle changes, cancellations, and special requests efficiently.

  • Ensure excellent customer service and maintain long-term client relationships.

Operations & Coordination

  • Supervise and support junior travel executives in handling client queries and bookings.

  • Negotiate rates and build relationships with airlines, hotels, and other travel service providers.

  • Monitor travel bookings to ensure timely confirmations and accurate documentation.

  • Handle escalations and resolve customer complaints with professionalism.

Sales & Business Development

  • Assist in developing travel packages and promotional offers.

  • Support corporate accounts and build relationships with business clients.

  • Meet sales targets by promoting company services and upselling travel products.

  • Conduct follow-ups with clients for repeat business and referrals.

Administration & Reporting

  • Maintain client records, booking data, and payment documentation.

  • Prepare regular sales and operational reports for management.

  • Stay updated on travel trends, airline policies, and market competition.

  • Ensure compliance with company policies and travel regulations.

Qualifications & Skills

3–5 years of experience in the travel and tourism industry.

  • Strong knowledge of GDS systems (Amadeus, Galileo, Sabre, or equivalent).

  • Excellent communication and interpersonal skills.

  • Ability to multitask, prioritize, and handle high-pressure situations.

  • Strong negotiation and problem-solving skills.

  • Customer service–oriented with attention to detail.

Key Competencies

  • Client relationship management

  • Team collaboration and mentoring

  • Sales and target achievement

  • Travel documentation and compliance knowledge

  • Flexibility and adaptability to changing travel regulations

Work Conditions

  • Full-time position, office-based with occasional field visits.

  • May require working beyond regular hours during peak travel seasons.

Job Type: Full-time

Pay: ₹15, ₹50,000.00 per month

Work Location: In person

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