Customer Support Associate – E-commerce Brand

2 days ago

Noida, Uttar Pradesh, India a074124e-ced9-4864-b98b-b4286cd8e3d8 Full time ₹ 18,00,000 - ₹ 30,00,000 per year

Job Title: Customer Support Associate – E-commerce Brand (In-office, Noida)

Location:
Sector 70, Noida (In-office, 6 days a week)

Salary:
₹18,000 – ₹25,000 per month (Fixed + Performance + Attendance bonus)

Experience:
0–2 years in customer support / telesales / call centre (E-commerce experience is a plus)

Type:
Full-time, long-term role (not an internship)

About the Company

We are a fast-growing
D2C health & wellness brand
selling products through our website and marketplaces (Amazon, etc.).

We get a high volume of calls, WhatsApp queries and messages from customers every day and we are looking for a
reliable, honest and long-term
customer support associate to join our team.

Role Overview

You will be the
first point of contact
for our customers – answering their queries, solving problems and making sure every customer feels heard, respected and supported. This is not a pure "sales" job; it is
service + relationship-building
with our customers.

Key Responsibilities (Daily Work)

  • Handle
    inbound calls, WhatsApp messages and emails
    from customers.
  • Answer customer questions about
    orders, deliveries, returns, exchanges and product usage
    .
  • Call back customers for
    missed calls / follow-ups
    .
  • Log every conversation properly in our system / Google Sheets / CRM.
  • Coordinate with
    operations / dispatch team
    for delivery or complaint resolution.
  • Follow standard scripts & replies but
    use common sense and empathy
    while talking.
  • Maintain
    polite, calm and professional communication tone
    in Hindi and basic English.
  • Achieve basic KPIs like:
  • Call response time
  • Number of tickets closed in a day
  • Customer satisfaction / feedback

Must-Have Skills & Qualities

  • Strong communication in
    Hindi
    and basic
    English
    (spoken & written).
  • Patience and empathy
    – ability to listen and handle frustrated customers calmly.
  • Basic computer skills – can use
    WhatsApp Web, Google Sheets, email
    , etc.
  • Punctual and consistent
    – comes on time, informs in advance for leaves.
  • Comfortable with
    6-day working
    and festival/season peak workloads.
  • Clear intention to work for
    at least 1–2 years
    in the same company (not a short-term internship mindset).

Good to Have (Not Compulsory)

  • Previous BPO / call centre / customer support experience.
  • Experience handling
    Amazon / Shopify / E-commerce customer queries
    .
  • Knowledge of tools like
    Excel / Google Sheets / CRM
    .

What We Offer

  • Fixed salary between
    ₹18,000 – ₹22,000
    per month (depending on skills & experience).
  • Upto ₹3,000/month
    additional based on:
  • On-time attendance
  • Proper documentation of calls
  • Customer satisfaction feedback
  • Training on our products, systems and scripts.
  • A stable, long-term role in a
    growing D2C brand
    .
  • Supportive environment – clear communication, not a toxic call-centre culture.

Work Timings

  • Monday to Saturday
  • General shift timings (for example):
    10:00 AM – 7:00 PM
  • Location:
    Sector 70, Noida (In-office)

How to Apply

Please apply to the Link and we will connect after shortlisting

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