Service Delivery Lead
3 days ago
Job Opening: Service Delivery -team Lead
Domain - ICT/SMARTCITY/ICCC/COMMAND CENTER/DATA CENTER/NOC PROJECTS
Location: Jaipur
Experience: 8+ Years
Qualification: B.E./
B.Tech/M.Sc
(IT)/MCA
Key Responsibilities
System Uptime & SLA Management
Ensure maximum uptime of the entire security and surveillance system.
Strictly meet SLA commitments for response and resolution times.
Re-analyze complaints to identify root causes and implement corrective & preventive actions.
Ensure 100% completion of preventive and breakdown maintenance.
Provide support for critical customer complaints and ensure speedy resolution.
Spare Parts & Inventory Management
Coordinate regular ordering of spares from OEMs.
Maintain optimum site-level inventory to meet SLAs.
Track consumption, analyze failures, and plan replacements proactively.
Team Management & Governance
Govern team performance as per defined metrics.
Manage and upskill site engineers in coordination with HR.
Monitor engineer attendance, job schedules, and deployment at various sites.
8+ years of post-qualification experience.
Hands-on experience in NOC operations, surveillance systems, emergency systems, or security infrastructure projects.
Minimum 3 years' experience in CCTV/surveillance or emergency projects (installation, implementation, design).
Strong understanding of maintenance workflows, vendor coordination, and SLA-driven service operations.
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