Operations Lead
16 hours ago
Operations Lead/ Manager for Swastha , Elderly Home Care
Location:
Onsite – Jaipur
Experience:
3–5 years in Hospital/Home Care Operations
Employment Type:
Full-time
Key Responsibilities:
- Oversee day-to-day service delivery operations across Jaipur and Gurgaon.
- Hire top caregivers to place at elders' premises.
- Conduct regular visits to customer locations to collect feedback from caregivers and elders and take necessary actions for resolution.
- Manage and train a team of caregivers , support staff to ensure high-quality care.
- Build and maintain strong relationships with clients and their families.
- Ensure timely caregiver deployment and efficient service scheduling.
- Monitor operational KPIs — response time, service quality, and client satisfaction.
- Coordinate with Customer Experience Lead for placing caregivers.
- Should be flexible to provide support during non-standard or extended hours when required.
What We're Looking For:
- Strong background in
operations, people management and healthcare services
. - Excellent communication and problem-solving skills.
- Ability to multitask in a dynamic, fast-growing environment.
- Hands-on, empathetic, and ready to roll up your sleeves to get things done.
- Passion for working in the elder care or social impact sector.
Must Have :
- Hands on experience in handling
caregivers/GDA/nursing staff from Hospital/Homecare secto
r. - Should own a personal vehicle .
- Minimum Qualification - Graduate in any field
Why Swastha:
- Be part of a purpose-driven team changing how India cares for its elders.
- Opportunity to build and lead operations from the ground up in a high-impact space.
- Collaborative and mission-driven work culture.
- Visit
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