International voice

1 week ago

Bengaluru, Karnataka, India Trigent Software Full time ₹ 3,00,000 - ₹ 65,00,000 per year

Greeting rom Trigent

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JOB DESCRIPTION:

role Responsibilities:

  • Make outbound calls to the candidate and motivate them to complete job application.
    • Schedule/reschedule first day of work for the employees and sharing necessary information.
    • Review application form and make sure all the details are filled appropriately.
    • Handle inbound calls and resolve candidates queries.
    • Respond to candidates queries over email/text.
    • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
    • Provide excellent experience to the candidates.
    • Maintaining a quality score of 90% and above throughout.
    • Escalate issues and seek advice when faced with complex issues/problems
    • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements:
    • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
    • Experience working and delivering under strict timeline.
    • Should have neutral accent
    • Excellent communication skills (verbal and written).
    • An ability to handle sensitive and confidential information.
    • Agile and flexible with work schedule.
    • Experience working and navigation on multiple systems/tools.
    • Logical and analytical thought process.
    • Willing to work in any US shift (EST/CST/MST/PST).
    • Willing to work in rotational shifts and rotations week off as and when required

Location : Bangalore

Salary upto :6.5 LPA Need min 6Months to 6 Years

international voice exp work from office only immediate joiner

Fresher with Who all have Original gradution marks sheets and convocation can apply

Freshers salary : 25k CTC (20K In hand )

Exp Salary :upto 6.5LPA

Rounds of Interview

1 .HR basic screening round (Comminication check)

2 . Versant Test (Cut off 60 )

3. CD round

4. Ops round

Regards

Nagarathna G

Recruitment specialist

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