Customer Care Coordinator

6 days ago

Hyderabad, Telangana, India Latinem Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Are you a detail-oriented professional with a strong civil engineering background and a passion for customer coordination? Join our team and be part of delivering exceptional post-handover support and project coordination for our UAE-based projects.

Key Responsibilities:

  • Monitor and review DLP (Defects Liability Period) tickets raised by customers during the 1-year DLP phase.
  • Evaluate and coordinate customer modification requests for apartments and villas.
  • Conduct basic technical assessments to ensure feasibility and compliance.
  • Collaborate with design consultants and internal teams (Design, MEP, Planning, Execution) for approvals and clarifications.
  • Prepare and share weekly progress reports on DLP status and modification requests.
  • Maintain accurate documentation, logs, and customer communication records.
  • Provide back-office coordination and support for UAE-based projects.

Required Skills & Qualifications:

  • Bachelor's degree in
    Civil Engineering
    .
  • Minimum
    5 years of experience
    in project coordination, fit-out, or technical back-office support.
  • Excellent communication and coordination skills with cross-functional teams.
  • Proficiency in
    MS Office (Excel, Word, PowerPoint)
    ; experience with
    CRM/ticketing systems
    is an added advantage.
  • Strong ability to read and interpret
    architectural and MEP drawings
    with great attention to detail.

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