Reservation Associate

1 week ago


Chennai, Tamil Nadu, India Taj Hotels Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

Established in 1903, Taj is The Indian Hotels Company Limited's (IHCL) iconic brand for luxury and authentic experiences. It has been rated as India's Strongest Brand and the World's Strongest Hotel Brand. Taj offers a unique portfolio of hotels across India, North America, United Kingdom, Africa, Middle East, Sri Lanka, Maldives, and Nepal. Each hotel combines warm Indian hospitality with world-class service and modern luxury.

Role Description

This is a full-time on-site role for a Reservation Associate, located in Chennai. The Reservation Associate is responsible for handling reservations, providing information about the hotel and its services, and ensuring a seamless booking process for guests. Day-to-day tasks include managing phone calls and emails, updating reservation systems, and coordinating with other departments to meet guest requirements. The role requires excellent customer service skills and attention to detail.

Qualifications

  • Experience in handling reservations and booking systems
  • Excellent customer service and communication skills
  • Attention to detail and problem-solving skills
  • Knowledge of hospitality industry standards and practices
  • Ability to work independently and as part of a team
  • Fluency in multiple languages is a plus
  • Bachelor's degree in Hospitality, Business, or related field
  • Previous experience in a similar role is preferred


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