Team Lead

2 weeks ago

Bengaluru, Karnataka, India Unitedlex Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Position title: Team Lead

Job Location: Bangalore

Shift timing: 8:30AM 5:30PM

Role and responsibilities

Responsible for overall performance and management of the team assigned

  • People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
  • Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
  • Set goals for team members and communicate it to the team
  • Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
  • Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
  • Actively work on skill development, engagement and retention of team members
  • Responsible for upskilling and training the team members
  • Provide regular feedback for performance
  • Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
  • Conduct regular 1-on-1 connects with team members
  • Perform QC/QA checks for team members
  • Liaison with other teams/departments

Desired candidate profile

Any graduate/Postgraduate with 2+ Yrs of experience as people manager or similar role with 4+ years of experience with LPO/Legal Services.

  • Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role.
  • Excellent people management skills
  • Passionate to drive business metrics – Productivity, Quality and other key deliverables
  • Ability to priorities between multiple complex projects/timelines
  • Excellent written and Verbal communication
  • High level of positive attitude with good listening skills
  • Good decision-making ability
  • Ability to adapt to any process changes and work on different types of projects
  • Good knowledge in Excel
  • Ability to priorities between multiple complex projects/timelines
  • Strong attention to detail and the ability to conduct root cause analysis
  • Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.

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