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HubSpot CRM Expert
2 weeks ago
Location:
WFO
Job Type:
Full-time
Experience:
3 - 5 years in HubSpot CRM administration & automation
Key Responsibilities
- Own and Manage HubSpot CRM
: Act as the primary HubSpot administrator, managing user access, permissions, data integrity, and platform optimization.
- Setup & Onboarding
: Handle user provisioning/deprovisioning, and ensure smooth onboarding with proper workflows and training support.
- Workflow & Automation Management
: Build and refine complex workflows, sequences, and automation across Marketing, Sales, and Service Hubs to streamline lead management and customer engagement.
- CRM Optimization
: Audit existing setups, identify gaps, and optimize performance, structure, reporting, and automation processes.
- Cross-functional Collaboration
: Work closely with internal teams (Marketing, Sales, Support, and Product) to gather requirements and develop solutions aligned with business goals.
- Dashboards & Reporting
: Create custom dashboards and reports to track campaign performance, sales pipelines, and service metrics.
- Integration & API Management
: Manage and optimize integrations with third-party tools like Talkdesk, Slack, databases, or analytics platforms.
- Process Documentation
: Maintain clear and up-to-date documentation for workflows, configurations, and processes.
- Training & Support
: Provide training to internal users and support adoption of best practices across the organization.
- Data Management
: Ensure data hygiene, segmentation accuracy, and alignment with reporting needs.
- Stay Current
: Monitor and implement HubSpot updates, beta features, and ecosystem improvements.
Requirements
- 3 to 5 years of
hands-on experience
managing and administering HubSpot CRM.
- Deep expertise across
HubSpot Marketing Hub, Sales Hub, Operation Hub and Service Hub
.
- Strong experience in
workflow automation
, lead scoring, pipeline management, and customer journey optimization.
- Familiarity with
third-party integrations, APIs, and data flows
.
- Excellent understanding of
data segmentation, lifecycle stages, and CRM performance tracking
.
- Proven ability to work independently and take ownership of HubSpot as a core platform.
- Strong communication skills to convert business requirements into CRM functionality.
- Experience with SQL, webhooks, or custom-coded workflows (preferred).
- HubSpot certifications (Marketing, Sales, Service Hub) are a
strong plus
.
Preferred Skills (Bonus)
Experience working in a digital agency or SaaS environment.
Understanding of customer journey mapping and growth funnel optimization.
Note
This role requires
deep and direct experience with HubSpot
. If you've only worked with general CRM platforms or have limited HubSpot exposure, this may not be the right fit. We are looking for a
true HubSpot SME (Subject Matter Expert)
who can hit the ground running and make an immediate impact.