Customer Care Executive

1 week ago

Pune Region, India 3409Tech Ventures Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role Overview:

We are seeking a Customer Care Executive with 6 months to 1 year of experience in

healthcare and a good understanding of pathology and diseases. The role involves assisting

patients, handling inquiries, and ensuring a seamless and positive customer experience for

all My MD Dr. patients.

Key Responsibilities:

- Handle inbound and outbound calls from patients and clients, addressing inquiries about

lab tests, services, and healthcare offerings.

- Provide accurate information regarding health conditions, diagnostic tests, and disease

management in a clear and empathetic manner.

- Assist in scheduling appointments for home visits, lab tests, and consultations.

- Support patients with the process of booking tests, understanding their reports, and

follow-ups on prescribed services.

- Maintain detailed records of customer interactions, issues, and resolutions.

- Ensure high levels of customer satisfaction by delivering timely and efficient responses

to queries and complaints.

- Coordinate with the operations and medical teams to ensure smooth service delivery.

- Provide education to patients about available services, including preventive healthcare

programs and wellness packages.

- Stay updated on common diseases, lab tests, and the company's services to offer

informed advice to patients.

- Resolve issues and complaints effectively, ensuring patient concerns are addressed and

followed up.

Requirements:

- Bachelor's degree in Life Sciences, Healthcare, or related field.

- 6 months to 1 year of experience in customer care or support, preferably in a healthcare

or pathology services company.

- Strong understanding of pathology, common diseases, and diagnostic services.

- Excellent verbal and written communication skills.

- Empathetic, patient-focused, and able to handle sensitive information with discretion.

- Good problem-solving skills and the ability to manage patient queries effectively.

- Proficiency in MS Office and CRM software.

Preferred:

- Prior experience in healthcare customer service, specifically in pathology labs or

diagnostic services.

- Knowledge of common diagnostic tests and disease management

Work Shift - Evening Shift

Time - 2 PM to 11 PM

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