
Customer Care Executive
5 days ago
Role Overview:
We are seeking a Customer Care Executive with 6 months to 1 year of experience in
healthcare and a good understanding of pathology and diseases. The role involves assisting
patients, handling inquiries, and ensuring a seamless and positive customer experience for
all My MD Dr. patients.
Key Responsibilities:
- Handle inbound and outbound calls from patients and clients, addressing inquiries about
lab tests, services, and healthcare offerings.
- Provide accurate information regarding health conditions, diagnostic tests, and disease
management in a clear and empathetic manner.
- Assist in scheduling appointments for home visits, lab tests, and consultations.
- Support patients with the process of booking tests, understanding their reports, and
follow-ups on prescribed services.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Ensure high levels of customer satisfaction by delivering timely and efficient responses
to queries and complaints.
- Coordinate with the operations and medical teams to ensure smooth service delivery.
- Provide education to patients about available services, including preventive healthcare
programs and wellness packages.
- Stay updated on common diseases, lab tests, and the company's services to offer
informed advice to patients.
- Resolve issues and complaints effectively, ensuring patient concerns are addressed and
followed up.
Requirements:
- Bachelor's degree in Life Sciences, Healthcare, or related field.
- 6 months to 1 year of experience in customer care or support, preferably in a healthcare
or pathology services company.
- Strong understanding of pathology, common diseases, and diagnostic services.
- Excellent verbal and written communication skills.
- Empathetic, patient-focused, and able to handle sensitive information with discretion.
- Good problem-solving skills and the ability to manage patient queries effectively.
- Proficiency in MS Office and CRM software.
Preferred:
- Prior experience in healthcare customer service, specifically in pathology labs or
diagnostic services.
- Knowledge of common diagnostic tests and disease management
Work Shift - Evening Shift
Time - 2 PM to 11 PM
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