Customer Care Executive

3 days ago

Pune, India Anand Property Finance Ltd Full time

Greetings from Anand Property Finance Limited..

We are hiring Customer Care Executive

Location: - Dhole Patil Road, Pune - 411001

Role Summary:
- We are hiring Customer Care Executives who can resolve customer complaints and ensure customer satisfaction and be able to maintain a healthy relationship with existing and new customers of the company.

Roles & Responsibilities:

- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will be responding to the incidents / issues reported by customer through voice Interaction and through E-mail, Web tickets & remote support.
- You will need to consistently seek and provide meaningful and actionable feedback in all interactions
- Coordinate with branch sales team for lead conversion Tele-calling / follow up on leads given by sales team and Corporate office
- Follow up with customer for timely interest collection
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills:

- Experience as a Customer Support
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- Contributes to team effort by accomplishing related results as needed.
- Adhering to all company policies and procedures.

**Experience**:

- Fresher, Min 1 to 2 years

Educational background:

- Education: +2/Intermediate/ Any Graduate

Key Skills:

- Customer Service, Solving Queries, Customer Handling, Customer Relationship

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many days of Notice Period do you have to serve?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)

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