Customer Care Executive

16 hours ago

Pune, India Riemen Solution Pvt Ltd Full time

Here are some key responsibilities of a customer care executive:
Providing information about products or services, prices, shipping, and delivery options.

Maintaining accurate and detailed records of customer interactions and transactions.

Resolving customer complaints in a timely and satisfactory manner, escalating issues to senior management when necessary.

Building rapport and long-term relationships with customers by providing exceptional customer service.

Collaborating with other departments such as sales, marketing, and operations to ensure customer satisfaction.

Keeping up-to-date with product knowledge and company policies and procedures.

Contributing to a positive team environment by sharing ideas and feedback.

To be successful in this role, a customer care executive should have above average communication and problem-solving skills, be patient and empathetic, and have a strong customer service orientation. They should also be able to work well under pressure and handle a high volume of customer inquiries.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: ₹8,688.46 - ₹14,448.80 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (required)
- Technical support (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (required)

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