Customer Care Executive

3 days ago

Noida, Uttar Pradesh, India future tech career fixx LLP Full time ₹ 3,00,000 - ₹ 4,00,000 per year

The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving concerns, and ensuring an exceptional customer experience. This role is responsible for responding to inquiries via phone, email, chat, or in-person, while maintaining a positive and professional demeanor.

Key Responsibilities:

  • Respond to customer inquiries promptly and accurately
  • Provide product and service information to customers
  • Resolve customer issues, complaints, and requests with professionalism and efficiency
  • Document customer interactions and maintain detailed records in the system
  • Follow communication scripts, guidelines, and policies as required
  • Escalate unresolved issues to appropriate departments when necessary

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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