Business Operations Executive

2 weeks ago

Palakkad, Kerala, India Haradhi Full time ₹ 10,000 - ₹ 15,000 per year

Job Title: Operations Executive

Company: Haradhi

Location: Tattamangalam, Palakkad, Kerala

Employment Type: Full-time

About Haradhi

Haradhi is a growing brand that brings the elegance of traditional handloom, kasavu, and designer wear to customers worldwide. We are committed to blending cultural heritage with modern style while ensuring excellent customer experience across all touchpoints.

As part of our expansion, we are looking for a dedicated Operations Executive to join our team and handle day-to-day operations, including order management, product coordination, social media support, and more.

Key Responsibilities

  • Order Management
  • Process and manage customer orders from placement to delivery.
  • Coordinate with logistics partners to ensure timely dispatch and tracking.
  • Handle order-related queries and escalations efficiently.
  • Product Management
  • Assist in product uploads, descriptions, pricing, and categorization on the website.
  • Monitor stock levels and coordinate with the warehouse team for replenishment.
  • Conduct basic quality checks for products before dispatch when required.
  • Customer Communication
  • Respond to customer queries via email, WhatsApp, and social media messages.
  • Provide timely updates on order status, exchanges, and returns.
  • Ensure customer satisfaction through professional and polite communication.
  • Social Media & Marketing Support
  • Assist in creating and scheduling product posts on social media platforms.
  • Engage with customers via comments and messages to maintain brand presence.
  • Support influencer collaborations, promotions, and campaign execution.
  • Operational Support
  • Maintain records of sales, returns, and exchanges for reporting.
  • Coordinate with internal teams for smooth workflow.
  • Participate in training sessions to understand new tools, workflows, and campaigns.

Requirements

  • Good communication skills (English & Malayalam preferred).
  • Proficiency in MS Office / Google Workspace.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work in a fast-paced environment.

What We Offer

  • Opportunity to work with a growing fashion & lifestyle brand.
  • Hands-on training across operations, products, and digital platforms.
  • Friendly and collaborative work culture.
  • Employee discounts on Haradhi products.
  • Career growth opportunities within the organization.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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