Ascend Support Specialist

5 days ago

Haryana, India Trek Full time ₹ 2,00,000 - ₹ 6,00,000 per year
A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us
 

Job Description

Ascend Support Job Description

Ascend is a Retail Management Solution that records sales, captures customer data, and provides detailed reporting.  We offer integrated solutions for payment processing, ecommerce, and NPS customer loyalty.  Best of all, we provide incredible hospitality to our customers.

Position Description:

As a Support and Solutions Specialist, you will become an Ascend expert for our customers.  You will educate our retailers on best practices and alleviate technical issues relating to Ascend, hardware, networking, and Windows.  You will exceed our customers' expectations by proactively eliminating future problems.  Email and chat will be your main communication tools.  Teams, phone calls, and remote connections will also be utilized.   Rock star candidates are proactive teammates who enjoy troubleshooting and crave customer interaction.

We only reserve seats for rock stars on our Awesome Bus.  Are you ready to ride? 

Responsibilities:

  • Answer all questions related to Ascend and Ascend Pay.  Escalate when needed.
  • Troubleshoot technical issues including issues with networking, integrated software, and hardware.
  • Provide IT support, triage, and escalation for our internal retail teammates.
  • Create SQL Queries for custom reports.
  • Identify, reproduce, and document bugs within the program.
  • Perform User Acceptance Testing to ensure new features are amazing.
  • Create, review, and maintain our training and support resources.  This includes, but is not limited to, our internal and external knowledgebases as well as enhancing AI resources.
  • Sell hardware and supplies to our customers and place related orders. 
  • Document all customer support history.
  • Assist with the installation and maintenance of Ascend for customers. 

Schedule:

  • Your general shift will be from 9:30 am – 6:30 pm CST (with an hour break) Sunday – Thursday.
    • Extra help may infrequently be needed during weekend hours.
  • Support will be rotated between teammates during some Trek holidays.
    • Hours worked during this time will be banked as extra days to spend on vacation during other parts of the year.

Requirements:

  • Customer Service experience
  • Strong troubleshooting skills
  • Excellent verbal, written, and typed communication skills
  • A two-year technical degree or higher is desired.  Other relevant experience will be considered in lieu of a degree.
  • A working knowledge of Microsoft products, Windows, Office programs, and networking.  SQL Server experience a plus
  • Be a team-oriented, fun-loving, and proactive Rock Star

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

  • Specialist, Bid Support

    4 weeks ago

    Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Customer Service Support Specialist

    1 week ago

    Faridabad, Haryana, India, Haryana New Wave Marine Insurance Full time

    Company DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...

  • Coustomer Support

    4 days ago

    Gurugram, Haryana, India Krishna HR solution Full time

    Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be...

  • Product Specialist

    4 weeks ago

    Gurgaon, Haryana, India BD Full time

    Summary As a Product Specialist you will be responsible for assisting in promoting our products to customers by providing product information and demonstrations of our products You will work closely with surgeons urologists clinicians across hospitals private practices to educate them on benefits of our products Product SpecialistAbout The Role As a...

  • Customer Support Associate

    11 hours ago

    Gurugram, Haryana, India Lifegrowtion Full time

    Job Description: - Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities Role is to handle customers queries its not an target based Regards Lifegrowtion consultancy **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per...

  • Talent Acquisition Specialist

    15 hours ago

    Haryana, India Scry AI Full time

    Position: Talent Acquisition Specialist (Enterprise AI Solutions) Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 3+ years in Talent Acquisition, Recruitment, or HR Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and...

  • Human Resources Specialist

    7 days ago

    haryana, India ElevenX Capital Full time

    Job Purpose: The Performance Bonus Management Specialist is responsible for managing the design, tracking, calculation, and disbursement of performance-based bonus and incentive programs. This role ensures accuracy, compliance, and transparency in bonus management while aligning incentive structures with organizational goals and employee performance metrics....

  • Human Resources Specialist

    1 week ago

    haryana, India ElevenX Capital Full time

    Job Purpose:The Performance Bonus Management Specialist is responsible for managing the design, tracking, calculation, and disbursement of performance-based bonus and incentive programs. This role ensures accuracy, compliance, and transparency in bonus management while aligning incentive structures with organizational goals and employee performance metrics....

  • Customer Support

    2 days ago

    Gurugram, Haryana, India Quanteq Solutions Full time

    **About us**: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist to join our dynamic...

  • International Customer Support Associate

    2 days ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    This is a full-time on-site role for an International Customer Service Specialist in Gurugram. The role involves providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service on a daily basis. **Qualifications**: - Customer Support, Customer Satisfaction, and Customer Service skills -...