mega Walk-in For collection Executive @ ICCS

1 week ago

Bengaluru, Karnataka, India Iccs Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Key Responsibilities:

  • Make outbound calls to customers to remind them of pending payments.
  • Follow up with customers via phone, email, or SMS for due and overdue accounts.
  • Negotiate and convince customers to make payments within the stipulated timelines.
  • Maintain accurate records of all interactions and payments collected in the system.
  • Handle customer queries regarding billing, invoices, or payment modes in a professional manner.
  • Escalate unresolved issues to the concerned department or supervisor.
  • Achieve daily, weekly, and monthly collection targets as set by management.
  • Prepare and share daily collection reports with the team lead or manager.
  • Ensure compliance with company policies and regulatory guidelines.

Key Skills & Competencies:

  • Excellent communication and negotiation skills.
  • Strong persuasive and problem-solving abilities.
  • Good communication in English with anylocal language
  • Basic computer knowledge (MS Excel, CRM, or collection software).
  • Ability to work under pressure and meet targets.
  • Customer-focused attitude with a polite and professional manner.

Qualifications:

  • Minimum: 10+2 / Graduate in any discipline.
  • Experience: 03 years in collections, .

Salary:

  • 21,000 CTC and 20,000 Take Home+ Incentive

Working Hours:

  • Day based rotational shift
  • 6-day working one day rotational off

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