Manager – Membership

_ Opening: Manager – Membership & Engagement _

About the job

Fintech Association for Consumer Empowerment (FACE) is a non-profit industry association and RBI-recognised Self-Regulatory Organization in the FinTech sector (SRO-FT). FinTech companies come together at FACE to facilitate customer-centric digital financial services that are safe, suitable, and transparent, delivering positive impacts on society and the economy. Please visit our website and refer to the SRO-FT Framework to understand our work.

The FinTech ecosystem is a fast-evolving space. The intersection of financial services, data, and technology, along with the challenges of customer protection, data security, cyber threats, conduct risks, and market integrity, requires a nuanced, in-depth approach to align market needs and public policy objectives. The Manager – Membership & Engagement will support FACE's work across membership growth, member servicing, ecosystem engagement, and operational coordination. The role will work closely with leadership to manage the end-to-end membership lifecycle, strengthen relationships with members and partners, and ensure disciplined execution across engagement and follow-up processes.

The role is part of a collaborative, evolving team structure, and the selected candidate will be expected to contribute to other organizational priorities and cross-functional tasks as required, in support of FACE's broader mission.

FACE provides an open, innovative, impact-oriented, collaborative work environment for people to expand their horizons and thrive. The company offers a positive culture to empower people, giving them space to learn, strive for relevance and excellence and own the outcomes when making decisions.

Responsibilities

§ Manage end-to-end membership operations including outreach, onboarding, documentation, renewals, tracking, and ongoing member support.

§ Maintain centralised databases and MIS covering membership pipelines, contact records, follow-ups, and associated payments or revenues.

§ Support business development by engaging prospective members and ecosystem partners, coordinating discussions, and tracking progress through to closure.

§ Serve as a primary coordination point for FACE members, handling queries, participation in programmes, and ongoing engagement.

§ Coordinate member participation across FACE initiatives including webinars, roundtables, workshops, and partner engagements.

§ Liaise with members, partners, speakers, and vendors to ensure timely information flow and effective coordination.

§ Support membership-related documentation, record-keeping, compliance, audit processes, and operational requirements.

§ Assist with internal communications including board materials, presentations, and member-related inputs.

§ Provide administrative and operational support including follow-ups, travel coordination, reimbursements, and other assigned responsibilities.

Selection criterion

§ Bachelor's or Master's degree in management, communications, marketing, or a related field.

§ 3–5 years of experience in membership management, engagement, business development, operations, or similar roles.

§ Strong interpersonal and stakeholder coordination skills.

§ Proficiency in MS Office / Google Workspace; comfort with CRM tools and structured trackers.

§ Highly organised, detail-oriented, and capable of managing multiple parallel priorities.

§ Self-driven, adaptable, and comfortable working in a small, fast-paced team.

§ Interest in fintech, digital ecosystems, BFSI, or policy environments is an advantage.

How to apply

Please send your CV and current CTC to and with the subject line: Application – Manager – Membership & Engagement.

Job Type: Full-time

Pay: ₹300, ₹1,500,000.00 per year

Benefits:

• Work from home

Application Question(s):

• What is your current CTC in Lakhs INR?

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Mumbai, Maharashtra