Customer Success Associate

24 hours ago

Hyderabad, Telangana, India IOTRL Connect Full time

SafetyConnect is an AI-driven enterprise safety platform used by large organisations to reduce road accidents and improve process safety. We work with companies like Siemens, Tata Capital, Schindler, Adani, Syngenta, and Gilbarco.

Our products cover:

  • Smartphone-based telematics for driving safety

  • Process safety & compliance workflows

  • AI-powered safety intelligence dashboards and knowledge systems


Objectives Of The Role

  • On-board and train new customers & Users.

  • Build & strengthen customer relationships

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

  • Maintain existing customer success metrics and data as directed

Responsibilities:

  • Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

  • Manage incoming calls and emails and handle appropriate follow-up calls and emails.

  • Address, resolve and record any customer issues that arise regarding business growth, billing, and general account satisfaction.

  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.

  • Coordinate and train all new customer starts in an efficient and streamlined way.

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

  • Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success.

  • Multi-tasking skills, strategic planning, and project management skills.

  • Exceptional communication skills (verbal and written). 

  • Analytical and process-oriented mindset.

  • The ability to solve problems & to think quickly on your feet.

  • An eye for detail.

  • Event planning experience is a plus.

  • Customer Enablement and Success Associate

    1 week ago

    Hyderabad, Telangana, India Numerize AI Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Job Title: Customer Enablement & Success Associate (Entry level)Location: Hyderabad OnlyExperience: Freshers OnlyEmployment Type: Full-timeCompany: About NumerizeNumerize is an AI-first startup revolutionising financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower restaurants and...

  • Customer Enablement And Success Associate

    3 days ago

    Hyderabad, Telangana, India Numerize AI Full time

    Job Title: Customer Enablement & Success Associate (Entry level)Location: Hyderabad OnlyExperience: 0–1 yearsEmployment Type: Full-timeCompany: About NumerizeNumerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower restaurants and food...

  • Customer Success

    3 days ago

    Hyderabad, Telangana, India Inspiredge Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management

  • Head of Customer Success

    1 week ago

    Hyderabad, Telangana, India Hala Mobility Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:We are seeking a dynamic and strategic Head of Customer Success to lead our Customer Success team, driving customer satisfaction, retention, and growth. This role is pivotal in ensuring our customers achieve their desired outcomes while maximising the value they receive from our products/services.Key Responsibilities:Develop and execute the...

  • Customer Success Specialist

    2 weeks ago

    Hyderabad, Telangana, India FalconBrick Technoligies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Description: Customer Success Specialist Location- Bangalore, Mumbai/ Pune, Delhi Overview Given FalconBrick's business model, where our customers pay us over a period of time, Customer Success is absolutely vital to our long-term profitability. We will be successful ONLY if our customers receive 8-10x value from our product. We need a Business Analyst who...

  • Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India VasyERP Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Us:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.Intro to Role:As a Customer Success Executive, you will be ensuring the success and satisfaction of...

  • Customer Success Specialist

    5 days ago

    Hyderabad, Telangana, India foundit Full time

    Foundit is looking for a Customer Success Executive to join our team in Hyderabad (Work from Office). If you're passionate about building strong client relationships and ensuring business success, we'd love to hear from youRole: Customer Success ExecutiveExperience: 1–3 years (Customer Success – B2B)Location: Hyderabad (Work from Office)Background: HR...

  • Customer Success Engineer

    2 weeks ago

    Hyderabad, Telangana, India Rugged Monitoring Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Full TimeHyderabad, TelanganaLocation: Hyderabad (On-site)Experience: 2.5+ yearsEducation: B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)About Rugged MonitoringRugged Monitoring is a global digital transformation company focused on electrical asset health monitoring and digitizing customer workflows.Our products combine sensors,...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Customer Success Manager

    5 days ago

    Hyderabad, Telangana, India KonnectNXT Full time

    Role DescriptionWe're looking for aCustomer Success Managerto drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is anonsite role based in Bangalore, ideal for candidates with2–4 years of experiencein customer success or account management within the SaaS and supply chain space.Location:Bangalore...