Limo/Taxi booking dispatch executive Intern

3 days ago

Kolkata, West Bengal, India Logistifie Full time

Role Overview

We are looking for a
Dispatch & Operations Executive

to manage daily Taxi or limousine bookings using the
Logistifie Dispatch Software

.

The role involves
real-time booking allocation, driver coordination, route monitoring, and service quality

control

to ensure smooth and timely transportation operations.

Key Responsibilities
Booking & Dispatch Management

  • Manage and assign bookings through
    Logistifie Dispatch System
  • Monitor live booking status (pending, assigned, en-route, completed)
  • Allocate jobs based on driver availability, location, and vehicle type
  • Handle urgent, VIP, and last-minute bookings efficiently

Driver Coordination

  • Communicate with drivers regarding pickup details, changes, and delays
  • Ensure drivers follow schedules and service guidelines
  • Track driver check-in, trip start, and trip completion via the system
  • Handle driver issues such as no-shows, breakdowns, or delays

Customer Coordination

  • Confirm bookings and pickup details with customers when required
  • Handle booking changes, cancellations, and rescheduling
  • Provide real-time updates to clients on trip status

Operations & Compliance

  • Ensure adherence to company SOPs and service standards
  • Verify trip details, passenger count, luggage requirements, and special instructions
  • Monitor SLA compliance and service quality
  • Maintain accurate booking and dispatch records in Logistifie

System & Reporting

  • Use Logistifie dashboards to monitor fleet performance
  • Generate daily/weekly dispatch and trip completion reports
  • Escalate system issues or booking anomalies to the operations manager
  • Provide feedback for dispatch workflow improvements

Skills & Requirements
Mandatory

  • Strong communication skills (English mandatory)
  • Ability to manage multiple bookings simultaneously
  • Comfortable working in
    shift-based or night operations
  • Knowledge of
    route planning & GPS tracking
  • Customer service experience in transportation or hospitality
  • Basic computer & reporting skills (Excel, dashboards)

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