Chat support

2 days ago

Delhi Greater Noida NCR Noida, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Resolve international customer queries over chat.
  • Minimum 12months of international dual chat exp.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer account through open and interactive communication.

Requirements and skills

  • Prove customer support experience or experience as a client service representative.
  • 35+WPM Typing speed with 90+accuracy.
  • Familiarity with CRM system and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Dual chat concurrency.

Perks and benefits

Salary: as per experience (Salary is totally depends over experience)

Both side cabs (if candidates address is within hiring zone)

WhatsApp

Email-

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