Operational Support and Coordination Executive

17 hours ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Job Title: Customer Care Executive - Operational Support and Coordination Job Description: We are looking for a motivated and detail-oriented Customer Care Executive to join our team. This role focuses on providing operational support and coordination for assessing training and examinations, validating assessors, documentation, and monitoring examinations for the Skill Development Council.
Key Responsibilities:
  1. Customer Support:
  2. Respond to customer inquiries via phone, email, and chat promptly and accurately.
  3. Provide detailed information about training programs, examination schedules, and certification processes.
  4. Address and resolve customer complaints, escalating issues when necessary.
  5. Operational Coordination:
  6. Schedule and coordinate training sessions and examinations, ensuring all logistical arrangements are in place.
  7. Prepare and distribute training materials and examination resources.
  8. Maintain accurate records of training attendance, examination results, and assessor validations.
  9. Assessment and Validation:
  10. Collect, organize, and analyze trainee feedback and examination data.
  11. Assist in validating assessors by verifying credentials and monitoring performance.
  12. Prepare reports on training effectiveness, participant performance, and assessor evaluations.
  13. Documentation:
  14. Perform data entry, filing, and document management tasks.
  15. Ensure all documentation related to training programs, examinations, and assessor validations is accurate and up-to-date.
  16. Maintain an organized system for storing and retrieving documents.
  17. Monitoring Examinations:
  18. Oversee the administration of examinations, ensuring compliance with guidelines and protocols.
  19. Monitor examinations to prevent irregularities and address issues that arise.
Qualifications:
  • Any Graduation.
  • Experience in customer service or operational support, preferably in an educational or training environment.
  • Strong organizational skills and the ability to multitask and prioritize effectively.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Detail-oriented with a commitment to accuracy and quality.

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