Store Manager

19 hours ago

Delhi, Delhi, India 99415e6a-7985-4583-a0e1-fdac39d455fe Full time ₹ 48,000 - ₹ 2,40,000 per year

**Job Description – Store Manager

Lahore Watch Co. (Karol Bagh & South Ex)**

Position: Store ManagerLocation: Karol Bagh / South ExtensionDepartment: Retail OperationsReporting To: Director / Area ManagerRole Overview

The Store Manager is responsible for the overall performance, operations, sales growth, customer experience, and team management of the store. This role demands leadership, discipline, strong brand understanding, and the ability to maintain a premium shopping experience expected in a luxury watch retail environment.

Key Responsibilities1. Sales Leadership & Revenue Growth

  • Achieve monthly, quarterly, and annual sales targets.
  • Drive upselling, cross-selling, and premium product positioning.
  • Monitor individual & team performance and guide them to improve conversion rates.
  • Understand trending products, fast movers, and customer buying patterns.

2. Customer Experience Management

  • Ensure every customer receives a warm welcome and premium service.
  • Resolve escalations, complaints, and service-related issues professionally.
  • Maintain long-term client relationships and build repeat business.
  • Oversee proper handling of warranties, service intakes, and product demonstrations.

3. Store Operations Management

  • Ensure daily opening & closing procedures are followed.
  • Oversee counter operations, billing, cash/UPI/card reconciliations.
  • Maintain SOPs across displays, cleanliness, stock arrangement, and security.
  • Ensure visual merchandising as per Lahore Watch Co. and brand guidelines (Seiko, Orient, etc.).

4. Team Management & Training

  • Lead, train, motivate, and discipline the sales team.
  • Oversee staff roster, attendance, grooming standards, and behavior.
  • Conduct product training, sales technique coaching, and daily briefing.
  • Address performance gaps and ensure a positive work environment.

5. Stock & Inventory Control

  • Supervise inward/outward stock, SKU counting, and stock accuracy.
  • Ensure product safety, proper locking, and complete inventory hygiene.
  • Report shortages, damages, and fast-moving inventory patterns.
  • Coordinate stock rotation with marketing/brand team as required.

6. Store Maintenance & Compliance

  • Ensure AC servicing, lighting, display counters, and storage areas are functional.
  • Report repairs and ensure the store is always in a premium, tidy, and brand-consistent condition.
  • Ensure safety, hygiene, and compliance with company policies.

7. Reporting & Documentation

  • Prepare daily sales reports, footfall logs, and performance dashboards.
  • Share weekly action plans and store feedback with management.
  • Maintain complete documentation for service, warranty, customer details, and SOP compliance.

Required Skills & Qualifications

  • 3–7 years of experience in retail management (watch/jewelry/luxury retail preferred).
  • Strong leadership and customer-handling skills.
  • Good communication in Hindi & English.
  • Excellent product knowledge (training will be provided).
  • Strong understanding of billing, POS, inventory systems, and reconciliation.
  • Professional appearance and behavior.

Expected Traits

  • High ownership and responsibility.
  • Polite, calm, and solution-oriented.
  • Ability to handle demanding customers and pressure situations.
  • Trustworthy, disciplined, and team-centric.

Compensation

  • Salary: As per experience + incentives
  • Benefits: Staff discounts, performance bonuses, training & development programs

Work Timing

  • Karol Bagh: 11:00 AM – 8:00 PM
  • South Ex: 11:00 AM – 8:30 PM

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Commuter assistance

Work Location: In person

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