Customer Service Associate in Mohali
2 days ago
Key Responsibilities
- Handle customer queries and provide prompt, accurate solutions via call, chat, and email.
- Assist customers in basic troubleshooting related to software and IT products.
- Maintain customer records and update information in the CRM system.
- Ensure high levels of customer satisfaction with a polite and professional approach.
- Escalate unresolved issues to the technical team with clear documentation.
- Work collaboratively with the internal team to resolve customer concerns effectively.
About Company: WEO Infotech Pvt Ltd We are a dynamic and innovative digital solutions company, dedicated to transforming businesses in the digital realm. Our expertise spans Website Design, Strategy & Consulting, Web Development, Mobile Apps, E-commerce Solutions, Digital Marketing, and Paid Advertising.
With a talented team of designers, developers, and marketing specialists, we craft tailored strategies that drive tangible results. Whether you're a startup or an established enterprise, we empower you to stay ahead in the ever-evolving digital landscape.
At WEO Infotech, we believe in fostering long-term partnerships, understanding your goals, and delivering top-notch solutions to meet your unique needs. Embrace innovation and success with us
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