Customer Service Associate"

2 weeks ago

Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 28,80,000 - ₹ 38,40,000 per year

Key Responsibility:-

  • Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.

Required Skills & Qualifications:-

  • Bachelor's degree in any discipline (preferred).
  • Excellent communication and presentation skills.
  • Both Fresher and Experience can apply.
  • Prior experience in customer service or support roles is an advantage.
  • Fluency in English and Hindi

Send your CV

Email-

Phone no

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹31,400.96 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Inside sales, Customer support: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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