Senior Customer Success Manager

1 day ago


Bengaluru, Karnataka, India AppsFlyer Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location:
Bangalore, India

Type:
Full-time

Team:
Customer Success

About AppsFlyer
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.

We believe in local empowerment backed by global excellence, and our Bangalore team is a key part of our APAC presence.

About The Role
We're looking for a Senior Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.

As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.

What You'll Do

  • Manage the post-sales relationship for a portfolio of customers across India.
  • Lead onboarding, training, and enablement sessions to set customers up for long-term success.
  • Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
  • Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
  • Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
  • Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
  • Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
  • Collaborate with internal teams, including Sales and Support drive results.

What You Bring

  • 7+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
  • Strong relationship-building skills with experience handling multiple accounts.
  • Clear and confident communicator across both technical and business audiences.
  • Analytical thinker, comfortable working with data and turning insights into action.
  • Proactive and solutions-driven with high personal ownership.
  • Comfortable working in a fast-paced, multicultural, and evolving environment.
  • Professional fluency in English.

Nice To Have

  • Exposure to mobile marketing, martech, or analytics platforms.
  • Understanding of SDKs, APIs, or mobile attribution tools.
  • Experience working with product or technical teams.

Why AppsFlyer

  • You'll join a team that values curiosity, growth, and meaningful impact.
  • You'll work with innovative customers and an experienced regional team.
  • Our leadership invests in people, and your growth path is actively supported.

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO



  • Bengaluru, Karnataka, India Multiplier Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About us:The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and...


  • Bengaluru, Karnataka, India eShipz Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Manager (4+ Years of Experience)Location:Bengaluru, India (Work from Office)We're looking for an experienced and proactive Customer Success Manager to join our team in Bangalore. In this role, you will be the trusted advisor and primary point of contact for our most valuable clients, ensuring they achieve their business outcomes and maximize...


  • Bengaluru, Karnataka, India Michael Page Full time

    Job Description- - Work along with the best leaders in the CSM space- - Be a part of the founding CSM teamJob Description- Onboarding & Training: Guide new customers through the setup and adoption of the product or service.- Customer Relationship Management: Build and maintain strong, long-term relationships with clients.- Proactive Support: Anticipate...


  • Bengaluru, Karnataka, India Easyship Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...


  • Bengaluru, Karnataka, India Deltax Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About Customer Success Role- DeltaX is looking for an enthusiastic person who will lead the Account services team and be instrumental in the development and maintenance of key client relationships- In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team.- Your day to day responsibilities shall...


  • Bengaluru, Karnataka, India Hypersonix Full time

    Department Customer Success Client Solutions Reports to Director VP of Customer Success About the Role We are looking for a Senior Technical Customer Success Manager to join our growing team This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions The ideal candidate will come from a strong...


  • Bengaluru, Karnataka, India ColorTokens Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About ColorTokensAtColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...


  • Bengaluru, Karnataka, India Voqalize Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Enterprise Customer Success ManagerAbout UsRecruit41 is a pioneering agentic AI interviewing platform that reimagines talent acquisition end-to-end. Our coordinated AI agents design, proctor, and evaluate job-descriptionspecific interviews, cutting time-to-hire and boosting precision far beyond traditional approaches.As part of our Customer Success team, you...


  • Bengaluru, Karnataka, India apna Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the TeamThe Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention. It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes Customer Success Management. While the sales team is segmented by industry expertise, the customer support and marketing teams are organized...


  • Bengaluru, Karnataka, India Candor Health Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Work location: IndiaAbout Candor HealthCandor Health is a healthcare intelligence platform that is powering companies with high quality, transparent, and actionable data in the US on doctors, facilities, insurance plans, costs, and more. We believe that providing higher quality, transparent data not only leads to better decisions, but creates greater trust...