Senior Customer Success Manager
2 days ago
Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have the right access to the right applications at the right time, with minimal time and manual effort. Role Summary:We are seeking a dynamic and customer-focused Senior Customer Success Manager to lead the success of our Enterprise customer portfolio. This role is responsible for ensuring seamless onboarding, driving continuous value, strengthening strategic relationships, and identifying opportunities for renewals and expansion. As the primary customer advocate, the CSM will design and execute success plans that promote satisfaction, retention, and growth, leveraging an AI-first approach throughout the customer lifecycle.Key Responsibilities:Customer Onboarding & Implementation: Lead end-to-end onboarding by defining scope, creating actionable implementation plans, ensuring quick value realization, and providing training and enablement to drive confident product adoption.Relationship & Account Management: Build strong, trust-based relationships with senior customer executives to drive alignment, strengthen partnerships, and support long-term retention and growth.Renewals, Upsell & Expansion: Proactively identify renewal risks and opportunities, and drive cross-sell/upsell by aligning customer needs with the right solutions.Technical & Operational Excellence: Leverage technical acumen to resolve complex issues, optimize product usage, lead regular success meetings, manage escalations, and communicate product updates effectively.Process Improvement & Team Contribution: Document workflows and playbooks to streamline operations, encourage customer advocacy, and support team development through knowledge sharing and recruitment involvement.Qualification and ExperienceEducation: Bachelor's degree in Computer Science, Engineering, or a related field.Experience: 4-6 years of experience in Account Management or SaaS Customer Success roles; experience working at a start-up with Enterprise software is a plusPrevious experience in cybersecurity, identity security, or iPaas required.Experience in Enterprise retention and handling C-suite relationships.Experience in handling revenue retention/expansion KPIs.Key Skills: Soft Skills: Strong written and verbal communication skills, with the ability to navigate customer issues and escalations with diplomacy, tact, and professionalism.Technical Skills: Familiarity with IAM, SaaS platforms and CS metrics. Functional knowledge about automation workflows such as n8n, AI agents, APIs, webhooks and SDKs. Good to have: Experience in the enterprise software industry.Empowering Diversity, Championing InclusivityZluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India, Karnataka Magnus India Consulting Services Full timeWe are hiring for a leading internet-based company with a global presence in the role of Customer success management. ResponsibilitiesOwn overall relationship with assigned customer accountsEnsure retention and satisfaction of all assigned clientsAid clients in achieving their goalsQualificationsBachelor's degree or equivalent experienceExperienced in b2c...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Wayground Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India, Karnataka Volopay Full timeAbout UsVolopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Recro Full timeJob Details:Job Title: Partner Success – EdTechLocation: Hybrid (3 days from office)Work Schedule:Shift Timings: 5:30 PM – 2:30 AM or 6 PM – 3 AM (Two-way cab provided)5 days working, 2 consecutive offsAdditional Shift Allowance: ₹750/dayAbout the RoleWe are looking for a Parnerer Success with strong experience in interacting with US-based customers....
-
Senior Director Customer Success(APAC)
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Locus Full timeJob Title: Senior Director Customer SuccessLocation: Bangalore (On-site; full-time)About LocusBattle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro.The platform unifies orders, capacity, and carrier networks into one...
-
Customer Success Manager
4 days ago
Bengaluru, Karnataka, India, Karnataka Ennoventure, Inc. Full timeAs the Customer Success Manager, you will act as one point of contact and trusted advisor, providing customers with expert guidance on our solution, helping them with adoption and ROI. You will collaborate closely with multiple internal teams to address technical inquiries, help product usage, and offer concise explanations on our products' capabilities and...
-
Head of Customer Success
6 days ago
Bengaluru, Karnataka, India, Karnataka SuperAGI Full timeAbout Us:SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to...
-
Senior Customer Success Manager
4 days ago
Bengaluru, Karnataka, India SuperAGI Full timeAbout SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs aSeniorCustomer Success...
-
Senior Customer Success Manager
4 days ago
Bengaluru, Karnataka, India Acceldata Full timeAs a Customer Success Manager, you'll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata.If you love solving challenges, delivering results, and...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Shopalyst Full timeAbout Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...
