Senior Customer Success Manager

2 days ago

Bengaluru, Karnataka, India SuperAGI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.

Role Overview

As a
Senior
Customer Success Manager
, you'll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.

Key Responsibilities

  • Own and manage relationships with high-value or strategic customers.
  • Act as the primary point of contact post-implementation, ensuring ongoing satisfaction and engagement.
  • Conduct regular business reviews and success planning sessions with clients.
  • Drive customer renewals, expansion opportunities, and reduce churn.
  • Identify upsell and cross-sell opportunities in collaboration with the sales team.
  • Partner with customers to align solutions with business goals and outcomes.
  • Guide customers through onboarding and adoption phases for maximum value realization.
  • Develop tailored success plans and track progress toward defined KPIs.
  • Ensure customers are trained, supported, and equipped to use products effectively.
  • Act as the customer's voice internally — providing insights to product and engineering teams for feature improvements.
  • Champion customer advocacy by identifying referenceable clients, case studies, or testimonials.
  • Mentor junior CSMs and contribute to best-practice sharing within the team.
  • Help refine customer success processes, metrics, and playbooks for scalability.

What We're Looking For

  • 4–6 years of experience in Customer Success, Account Management, or Support at a SaaS company
  • Strong communication skills, both written and verbal
  • Customer-centric mindset with a passion for delivering value and solving problems
  • Ability to work in a fast-paced, ambiguous startup environment
  • Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
  • Technical curiosity or basic understanding of AI/ML is a strong advantage

Why Join Us?

  • Join a fast-moving team at the forefront of AI and autonomy
  • Make a direct impact on customer experience and retention metrics
  • Learn and grow in a zero-to-one CS environment
  • Competitive compensation.

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