Senior Customer Success Manager

1 week ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 12,50,000 - ₹ 37,50,000 per year

About Us

NoBroker is Indias fastestgrowing proptech company, revolutionizing how people buy, sell, and renovate homes—without paying brokerage fees. Our Customer Success team ensures every project runs smoothly and every customer feels heard.

Role Summary

We are looking for an experienced Escalation Manager to own high-severity customer escalations, streamline service processes, and drive cross-functional issue resolution in the residential interiors domain. The role requires strong operational expertise, stakeholder management, CRM proficiency, and a proven track record of improving service timelines and customer satisfaction.

Key Responsibilities

  • Manage end-to-end customer escalations with clear triage, prioritization, and ownership of closure.
  • Design, implement, and enforce escalation SOPs, SLAs, and KRAs.
  • Drive reduction in service timelines and repeat issues through root-cause analysis and preventive actions.
  • Automate ticket routing, reporting, and dashboards within the CRM to improve resolution efficiency.
  • Lead and mentor service teams across multiple branches; oversee hiring, training, and performance management.
  • Collaborate closely with Design, Execution, Quality, Procurement, and Finance teams to unblock issues and meet service commitments.
  • Conduct weekly operational reviews and monthly cross-functional meetings to track trends and preventive measures.
  • Manage vendor/coordinator alignment for timelines, quality, and corrective actions.
  • Present escalation data, insights, and improvement plans to senior management.
  • Manage and mentor a team of Customer Relationship Managers (CRMs) to ensure high-quality service delivery and timely escalation resolution.

Key Metrics (KPIs)

  • Reduced service resolution timelines.
  • Improved SLA compliance for escalations.
  • Lower repeat escalation rate.
  • Enhanced customer satisfaction (CSAT/NPS).
  • CRM automation impact on turnaround times and ticket accuracy.

Required Skills & Experience

  • 3+ years in Customer Experience, Operations, or Service Management (interiors/home services preferred).
  • Strong experience handling escalations and coordinating across multiple internal teams.
  • Proven ability to implement SOPs, SLAs, and process improvements.
  • Team leadership experience across distributed locations.
  • CRM, ticketing, reporting, and data analysis skills.
  • Excellent communication and conflict-resolution skills.

What We Offer

  • Competitive salary + performance bonuses.
  • Work from office model in Bangalore.
  • Health insurance & wellness programs.

  • Senior Customer Success Manager

    14 hours ago

    Bengaluru, Karnataka, India, Karnataka Zluri Full time

    Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...

  • Senior Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India SuperAGI Full time

    About SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs aSeniorCustomer Success...

  • Senior Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Acceldata Full time

    As a Customer Success Manager, you'll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata.If you love solving challenges, delivering results, and...

  • Senior Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Ema Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    About EmaEma is redefining how work gets done by building the next generation of agentic AI technology that empowers every employee to be their most creative and productive. Our Universal AI Employee automates repetitive tasks, enabling enterprises to focus on strategic initiatives.Founded by ex-Google, Coinbase, and Okta executives and backed by the world's...

  • Senior Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India AppsFlyer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location:Bangalore, IndiaType:Full-timeTeam:Customer SuccessAbout AppsFlyerAppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.We believe in local empowerment...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform. As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner...

  • Senior Technical Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Hypersonix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Department: Customer Success / Client SolutionsReports to: Director/VP of Customer Success About the Role:We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong...

  • Manager,Customer Success

    5 days ago

    Bengaluru, Karnataka, India Rubrik Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Manager, Customer SuccessLocation: BengaluruTimings: (EST Shift:- 5:30 pm IST to 2:30 am IST)Job SummaryThe Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing...

  • Manager,Customer Success

    6 days ago

    Bengaluru, Karnataka, India Rubrik Job Board Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Manager, Customer SuccessLocation: BengaluruTimings: (EST Shift:- 5:30 pm IST to 2:30 am IST)Job SummaryThe Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Menlo Security Inc. Full time ₹ 2,00,00,000 - ₹ 4,00,00,000 per year

    Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.The world has fundamentally changed. We are growing...