AGM/GM - Customer Care - Only Female
15 hours ago
•To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times.
• Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time.
• Bringing escalations to senior management promptly
• Enhance customer service at training centres by monitoring and physically /online auditing the centres.
• Proactively monitor and check customer satisfaction and ensure timely resolutions.
• Prepares customer care performance reports as defined periodically.
• Handle irate customers politely and tactfully
• Communicating with customers via email, phone, and in person
Roles and Responsibilities
•To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times.
• Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time.
• Bringing escalations to senior management promptly
• Enhance customer service at training centres by monitoring and physically /online auditing the centres.
• Proactively monitor and check customer satisfaction and ensure timely resolutions.
• Prepares customer care performance reports as defined periodically.
• Handle irate customers politely and tactfully
• Communicating with customers via email, phone, and in person
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Gurgaon, Haryana, India Augmented Resourcing Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are hiring for the position of AGM Customer Care for our client in the Education Aviation Industry Job Title AGM Customer Care Only Female Candidate Location GurugramMinimum Experience 15 yearsFunction Customer CareKey Responsibilities 1 Lead supervise and monitor the Customer Service team to ensure timely resolution of customer complaints in line with...
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AGM/GM - Customer Care
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