EMM Intune-MDM(Mobile Device Management)

Job Description

Job Title: EMM Intune-MDM(Mobile Device Management) - L2

Req Id: 90220

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 9/2/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Role Purpose

The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction

Omnissa WorkspaceOne SaaS based solution

• Installation/Reinstallation of MDM components
• Trouble shooting remotely MDM related errors escalated by Ll and other teams.
• Monitor and analyze the application logs
• Support the DR Drills as and when required
• Manage Policy Groups
• Administer consistent policies across devices
• Analyze and report critical device information
• Creating and Maintenance of SSP for Client end users
• Implementing policies post approval in MDM
• System Backup management
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Troubleshooting Windows, Onsite Requirement, Experience in Airtwatch MDM security skill set
• Knowledge of APK and Android application configuration and remote management using airwatch and do security controls.
• Answer incoming calls and respond to customer?s emails in timely manner.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support the user,
• L2/L3 ticket handling
• Patching support and product upgrade support. Team Players
• Customer escalation management and control
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.
• Educate customer about the smart phone product operation and maintenance procedures.
• Complete service orders and service reports in a timely manner
• Manage incidents, service requests, change requests and queries raised by end user.
• Escalate tickets to next level if support is required.
• Log tickets with all field information into the service desk tool whenever required.
• Coordinate onsite contractors for facility support as necessary.
• Log tickets generated by alerts in the tools deployed for applications and infrastructure management.
• Collaborate with other teams in case of any issue not being handled by the team and route calls to appropriate team/vendor.
• Monitor the service desk tool for open and pending incidents and track for early closure
• Follow up with Vendor or Client's technical team for incident status and manage notifications and escalation
• Ensure that these devices are appropriately configured for the users
• Awareness mailer on tips and tricks

Mandatory Skills: EMM Intune .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.