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Team Leader Technical Helpdesk
2 weeks ago
- Posted Date
22 Jul 2025
- Function/Business Area
Customer Service
- Location
Mumbai
- Job Responsibilities
- Ensure smooth and efficient day to day operations within the team
- Drive performance effectiveness and customer experience
- Coach assigned Advisors on observed areas of improvement
- Conduct analysis and drive initiatives to improve efficiency
- Manage all customer interactions as rostered within parameters
- Boost employee morale and monitor absenteeism and attrition
- Abide by company policies and core values
- Adhere to rostered timing, scheduled shifts and breaks
- Ensure individuals and team meet the defined performance metrics
- Follow all contact center policies & procedures
- Follow all code of conduct and legislative requirements
- Education Requirement
B.E./B.Tech./B.Sc./B.C.A./Diploma in Comp. Eng
- Experience Requirement
2 to 5 Years
- Skills & Competencies
- Planning and organizing skills
- Problem solving skills
- Team management skills
- Customer handling skills
- Technical expertise
- Ownership mindset
- Location Map : Mumbai