Team Leader

6 days ago


Mumbai, Maharashtra, India WTW Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Opportunity For Women Returnees

We are delighted to share that we will be conducting a walk-in drive for women who are currently on a career break and wish to return to the corporate world will be taking place in October.

Date: Friday, 10th October 2025

Time: 12 PM - 2 PM

Location: WTW GDS, iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran, Road No. 2, Close to Eastern Express Highway, Thane (West) –

Designation: Team Leader (Business Support Team Supervisor )

Business Unit : Great Britain

Shift: Day Rotational Shift (6:30AM to 3:30PM &1:30PM to 10:30PM)

Location: Thane

Experience Required : Minimum 3 years' experience managing a team

Process & Stakeholder Management:

  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Complete ad-hoc tasks as directed by Manager.
  • Proactively support key initiatives that have been delivered to implement change.

Resource Planning:

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

People Management / Development:

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
  • Managing attrition and absenteeism in the team.
  • Monthly nominations for SPOT award and R&R
  • Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader
  • Recognize high performers and engage them with right opportunity

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

Required Qualifications, Skills, Knowledge, Experience

Qualifications:

  • Any Graduate / Postgraduate

Skills:

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills
  • Stakeholder Management

Qualifications:

  • Any Graduate / Postgraduate

  • Team Leader

    4 weeks ago


    Mumbai, Maharashtra, India ASBS & Co Full time

    Position Overview The Team Leader will oversee day-to-day operations within the Audit & Assurance Department, ensuring timely client communication, quality review of work, team discipline, and knowledge transfer. The role demands strong leadership to mentor project leaders, manage client expectations, and drive operational efficiency while fostering a...

  • Team Leader

    2 weeks ago


    Mumbai, Maharashtra, India MDI NetworX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview: You have to lead a team and ensure smooth operations in the healthcare sector. Your primary responsibilities will include assisting team members, managing a team, and ensuring adherence to norms. Key Responsibilities: - Assist team members with queries and take ownership of their targets & goals - Manage a team of 10-15 associates - Ensure...

  • Team Leader

    1 week ago


    Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Leader -Sales-WFOWe are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO's US home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met.Roles and Responsibilities:•...

  • Team Leader

    1 week ago


    Mumbai, Maharashtra, India WSP Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    WSP Civil & Bridge Engineering team is seeking Team Leaders- Bridge to be part of this established and experienced team working on exciting large-scale projects. Due to recent successes the team is growing and offers excellent opportunities for the right candidates seeking new and exciting opportunities. The successful candidate will form part of an existing...

  • Team Leader

    1 week ago


    Mumbai, Maharashtra, India SMC Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Team Leader - DealingLocation: Goregaon East, Pune & SolapurJob Summary:We are seeking an experiencedTeam Leader tolead a team of advisors in our Retail Department. The successful candidate will be responsible for managing and mentoring a team of advisors, achieving revenue targets, and ensuring excellent customer service.Key Responsibilities:Team...

  • Team Leader

    1 week ago


    Navi Mumbai, Maharashtra, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    currently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profileProcess : Experience in Voice Process is mandatory (International)Background : BPO...

  • Team Leader

    4 days ago


    Mumbai, Maharashtra, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We need someone who has the skills to call themselves a Leader. Someone withcollege or vocational school graduation as a qualification and has at least one (1) yearof relevant Team Leader experience managing at least 10+ teammates while working ina customer support role within an outsourcing or similar company. We need someonewith excellent verbal and...

  • Team Leader

    2 weeks ago


    Mumbai, Maharashtra, India DeSimone Consulting Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DutiesManaging allocated projects as a Team LeaderCommunicating and sharing resources with other Team Leaders as demands for resources ebb and flowEnsuring those under your supervision perform assigned tasks effectivelyMonitoring and reporting attendance, lateness, and extended break violationReporting to SDE's Operations Manager any and all issues...

  • Team Leader

    2 weeks ago


    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Team Leader ( Phone Banking )Location :- Airoli ( Navi Mumbai )BU - Contact CentreSBU - Phone BankingFunctional Designation -Team LeaderCorporate Designation /Grade :- UP to Manager/sr. ManagerJob Responsibilities:To manage day-to-day planning, operations and problem solving of team to meet required service level components, standards and targetsEnsure...

  • Team Leader

    2 days ago


    Mumbai, Maharashtra, India V Group Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Vacancy NoVN15059Employment TypePermanentLocation CountryIndiaWork LocationMumbaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...