Team Leader
6 days ago
Job Opportunity For Women Returnees
We are delighted to share that we will be conducting a walk-in drive for women who are currently on a career break and wish to return to the corporate world will be taking place in October.
Date: Friday, 10th October 2025
Time: 12 PM - 2 PM
Location: WTW GDS, iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran, Road No. 2, Close to Eastern Express Highway, Thane (West) –
Designation: Team Leader (Business Support Team Supervisor )
Business Unit : Great Britain
Shift: Day Rotational Shift (6:30AM to 3:30PM &1:30PM to 10:30PM)
Location: Thane
Experience Required : Minimum 3 years' experience managing a team
Process & Stakeholder Management:
- Deliver/ Manage KPI's and metrics in line with the prescribed targets
- Prioritize and organize work according to business priorities.
- Driving process improvements within team for improved efficiency, client experience or better risk controls
- Periodic review of process risks and ensuring adequate controls are in place.
- Meeting with stakeholders to discuss process related challenges and opportunities
- Work with relevant stakeholders for effectively resolving escalations.
- Complete ad-hoc tasks as directed by Manager.
- Proactively support key initiatives that have been delivered to implement change.
Resource Planning:
- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources
People Management / Development:
- Setting appropriate goals & expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
- Conduct 1-1 and team meetings in line with Operational Engagement Framework.
- Managing attrition and absenteeism in the team.
- Monthly nominations for SPOT award and R&R
- Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader
- Recognize high performers and engage them with right opportunity
Top 5 Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Influencing Stakeholders
- Developing Talent
Required Qualifications, Skills, Knowledge, Experience
Qualifications:
- Any Graduate / Postgraduate
Skills:
- Excellent verbal and written communication skills.
- Good Interpersonal skills
- Good Analytical skills
- Stakeholder Management
Qualifications:
- Any Graduate / Postgraduate
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