Team Leader

4 hours ago


Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Sub-Department

Outreach | Program Advisory

Job posted on

Oct 01, 2025

Employee Type

Permanent

Experience range (Years)

5 years - 10 years

Functional Area

Master Team Name

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Key Responsibilities:

  • The role usually involves ownership of the Revenue plan of a specific group of programs that are aligned to the Team Leader.
  • The frontline Program Advisory team reports into Team Leaders. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference & other channels and help them enrol in one of the upskilling programs of Emeritus.
  • The role responsibilities include driving daily Operations of the team by ensuring KRA's and KPIs are met thereby enhancing the Inside sales team's efficiency.
  • Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
  • Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals
  • Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talktime, meeting other input metric targets such as First-time-to attempt, average handling time etc.
  • Take help from the Training and Quality org to set up ongoing training and coaching activities for the PAs and ensuring that these programs are delivering measurable outcomes
  • Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
  • Responsible for ensuring adherence to quality parameters for the team
  • Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence
  • Coach and mentor the PAs and conduct regular reviews.
  • Represent the outreach team in the weekly cross functional business reviews.
  • Manage escalations with respect to leads.
  • Manage any other task or responsibility as per the changing business requirements from time to time.
  • Set up and drive enrolments via bulk/Referrals to generate additional revenue
  • Achieve targets with respect to production, compliance, quality score s defined

Skills & Qualifications:

  • Excellent Communications skills
  • Good interpersonal skills.
  • Strong experience in setting up and leading motivated, ethically sound, high performance sales teams
  • Good knowledge of Excel and analytical skills
  • Self-motivated & adaptable to changing business needs
  • Ambition to overcome roadblocks and consistently achieve plan.
  • 5+ years of overall sales experience and 3+ years of inside sales/field sales team handling experience of team sizes of 10+ headcount along with revenue responsibility.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


  • Team Leader

    3 weeks ago


    Mumbai, Maharashtra, India ASBS & Co Full time

    Position Overview The Team Leader will oversee day-to-day operations within the Audit & Assurance Department, ensuring timely client communication, quality review of work, team discipline, and knowledge transfer. The role demands strong leadership to mentor project leaders, manage client expectations, and drive operational efficiency while fostering a...

  • Team Leader

    1 week ago


    Mumbai, Maharashtra, India the EleFant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEleFant is India's first mobile app-based toy library, offering a subscription service for children's growth and development through toys and books in an affordable and sustainable manner. Our service aims to provide educational and developmental benefits to kids without compromising on cost or sustainability, surprising families with a...

  • Team Leader

    2 days ago


    Mumbai, Maharashtra, India MDI NetworX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview: You have to lead a team and ensure smooth operations in the healthcare sector. Your primary responsibilities will include assisting team members, managing a team, and ensuring adherence to norms. Key Responsibilities: - Assist team members with queries and take ownership of their targets & goals - Manage a team of 10-15 associates - Ensure...

  • Team Leader

    2 hours ago


    Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Leader -Sales-WFOWe are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO's US home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met.Roles and Responsibilities:•...

  • Team Leader

    7 days ago


    Mumbai, Maharashtra, India Save Tears Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSave Tears Foundation is a non-profit organization dedicated to supporting individuals and communities during times of hardship. We focus on child education, women's empowerment, health challenges, and navigating difficult life circumstances. Driven by compassion, we believe each tear tells a story of personal struggle, and we strive to...

  • Team Leader

    2 hours ago


    Mumbai, Maharashtra, India SMC Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Team Leader - DealingLocation: Goregaon East, Pune & SolapurJob Summary:We are seeking an experiencedTeam Leader tolead a team of advisors in our Retail Department. The successful candidate will be responsible for managing and mentoring a team of advisors, achieving revenue targets, and ensuring excellent customer service.Key Responsibilities:Team...

  • Team Leader

    4 days ago


    Mumbai, Maharashtra, India DeSimone Consulting Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DutiesManaging allocated projects as a Team LeaderCommunicating and sharing resources with other Team Leaders as demands for resources ebb and flowEnsuring those under your supervision perform assigned tasks effectivelyMonitoring and reporting attendance, lateness, and extended break violationReporting to SDE's Operations Manager any and all issues...

  • Team Leader

    2 days ago


    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Team Leader ( Phone Banking )Location :- Airoli ( Navi Mumbai )BU - Contact CentreSBU - Phone BankingFunctional Designation -Team LeaderCorporate Designation /Grade :- UP to Manager/sr. ManagerJob Responsibilities:To manage day-to-day planning, operations and problem solving of team to meet required service level components, standards and targetsEnsure...

  • Team Leader

    1 week ago


    Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.The ideal candidate...

  • Team Leader

    2 days ago


    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Provide strong leadership and guidance to the team of Relationship Managers on their KRAsSet clear performance goals and targets, and monitor individual and team progress.Conduct regular team meetings to communicate updates, strategies, and performance expectations.Develop and implement sales strategies to generate new business and achieve revenue...