Technical Services Manager

3 days ago

Gurgaon, Haryana, India Assurance Intl Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Description

Assurance Intl Limited is a leading manufacturing and marketing company specializing in high-quality automotive products, including lubricants, batteries, filters, accessories, and spare parts. The company collaborates with renowned global brands such as Goodyear and STP to produce, distribute, and promote their products across an extensive global network. With a presence in over 50 countries across Asia, Africa, and the Middle East, Assurance Intl Limited is a trusted industry leader. The organization holds certifications for ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, demonstrating its commitment to quality, environmental sustainability, and occupational health and safety.

Role Description

This is a full-time, on-site position based in Gurugram for a Technical Services Manager (Automotive &/Industrial Lubricant). In this role, the individual will oversee technical services and provide exceptional support to clients, resolving technical queries and issues related to automotive lubricants.


Responsibilities include identifying customer service issues, managing troubleshooting processes, delivering technical training sessions, and collaborating with teams to ensure efficient resolution of product-related challenges.


Understand, explain and initiate new development projects and assess project feasibility based on

business case of project. Prepare technology landscape reports.

 Identify customer's need and provide suitable solutions to meet their requirements.

 Plan, define, initiate technical aspects of projects & execution of research projects/NPDs to achieve the

goals & objectives of projects

 Create & develop a project plan defining all finer aspects and lay out the thorough experimentation and

evaluation plan to develop the formulations to assess performance at lab scale.

 After development, extend all technical assistance to the division to establish the manufacturing

process and resolve customer's pain points.

 Actively participate in product launches, commercialization of products and provide support to get OEM

approvals.

 Project reviews with Global project teams & Business unit managers on biweekly/monthly/bi monthly

basis

 Supervise the team members to complete tasks and activities. Demonstration of technology/Product

and provide training to the associated team members.

 Lab management, product management & manpower management

 Mentoring, guiding & training to team members on instruments & other technical aspects

 Publication of papers and generates novel solutions that result in patents and/or trade secrets

 Prepare technical reports, technical literature, Case studies, Bench marking studies of products for

customers and marketing team.

 Resolve customer's complaints by meeting, technical discussion, presentations, training &

demonstration.

 Works with external partners & third-party labs for innovative solutions and comparative studies.

Participate in round robin testing with external labs.

Qualifications

  • Expertise in Technical Services and Technical Support for automotive & Industrial lubricants.
  • Strong Troubleshooting and problem-solving skills
  • Proven ability in Customer Service with excellent communication skills
  • Experience in conducting Training and knowledge-sharing sessions
  • Ability to work on-site in a dynamic environment
  • Proficiency in automotive lubricant technologies or related fields is an advantage
  • Degree in Mechanical Engineering, Automotive Engineering, or a related technical field is preferred

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