Technical Service Manager

24 hours ago

Gurgaon, Haryana, India IFF Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Gurgaon, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

  • Conduct trials at our customers plants to demonstrate Value Prop of our enzymatic and yeast solutions.

  • Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers.

  • Trouble shooting at plants to support client expectations.

  • Build strong connect and business relationships across all levels with our customers. 

  • Support in the commercial launch of new products.

  • Proactively work with various stake holders like Sales Managers, Application team and Channel Partner teams to provide optimized solutions to meet customer expectations.

  • Support Sales Team in developing Key Account Plans and executing the Plans.

  • Provide feedback to Application team regarding current and future needs/expectations of clients in the market to help Application team to develop new products to stay ahead of the curve.  

  • Create future market scenarios to identify current and future customer needs leading to new product and Application opportunities.

What Makes You the Right Fit

  • Master's or Bachelor's Degree in Alcohol Technology, Chemical Engineering, Chemistry or any other relevant discipline.

  • Minimum 10-12 years of Work experience in Technical Services, Techno-commercial role in Fermentation Alcohol Industry.

  • In-depth knowledge of Grain Alcohol Industry is a must.

  • Should have thorough understanding of Grain Alcohol manufacturing process and plants.

  • Excellent English communication – written, oral and presentation skills.

  • Aptitude to assimilate data & perform analysis to create scenarios, tolerance for ambiguity, ability to develop new approaches to test solution, comfortable in asking questions (Why, What, How, Who).

  • Flexible approach to realign with the changing needs of organization as well as customers.

  • Willingness to travel extensively (Atleast 50% of time).

How Would You Stand Out?

  • Knowledge of the Carbohydrate Processing Industry will be an added advantage.

  • Ablility to work independently and be a good team player, demonstrates respect for people.

  • Demonstrated "can do" attitude, positive approach to problem solving.

Why Choose Us?

  • Multinational and supporting environment

  • Health insurance

  • Training opportunities

  • Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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