Cafe Manager

1 week ago

Cochin, Kerala, India Procons Innovations Pvt Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Procons Innovations Pvt. Ltd., the official franchise partner of 
Amore Gelato & Café – Kochi
, is seeking a 
Cafe Manager
 to lead our flagship outlet. This is a full-time, on-site leadership role overseeing the day-to-day operations of our premium gelato café.

Key Responsibilities:

  • Oversee daily café operations, from opening to closing, ensuring smooth workflows and excellent customer service
  • Lead, coach, and motivate a frontline team to maintain high service and hygiene standards
  • Manage inventory and stock control, forecasting supplies, minimizing wastage
  • Monitor sales performance, identify upselling opportunities, and implement strategies to boost revenue
  • Handle customer escalations and ensure guest satisfaction
  • Support promotional campaigns, in-store marketing, and product sampling activities
  • Maintain POS accuracy, cash management, and daily reporting
  • Collaborate with the operations director for staff training and SOP implementation
  • Ensure maintenance of café equipment and overall store ambiance

Requirements:

  • Bachelor's degree in 
    Business Administration, Hotel/Retail Management
     or related field (preferred)
  • 3–5 years of experience
     in F&B, café, QSR, or retail store management
  • Strong leadership, team management, and customer service skills
  • Proficiency in inventory systems, POS operations, and stock control
  • Excellent communication and multitasking skills, ability to perform under pressure
  • Flexible to work
    , weekends, public holidays, and festivals

Join a 
global premium gelato brand
 and help us deliver exceptional customer experiences in a growing market.

 
Apply now:
 Send your CV to 

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