
Cafe Manager
3 days ago
Procons Innovations Pvt. Ltd
., the official franchise partner of
Amore Gelato & Café – Kochi
, is seeking an experienced and dynamic
Café Manager
to lead and oversee all our outlets in Kochi. This is a full-time, on-site leadership role responsible for ensuring operational excellence, team performance, and outstanding customer experiences across all locations.
Key Responsibilities:
As
Café Manager
, your key responsibilities include (but are not limited to):
- Overseeing
end-to-end café operations
across all Kochi outlets, ensuring smooth workflows from opening to closing. - Supervising and coordinating staff in collaboration with the
Team Lead
, ensuring proper shift allocation, workload balance, and adherence to service standards. - Serving as the
final authority
on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting. - Managing
inventory, stock control, and vendor coordination
, including forecasting, ordering, and minimizing wastage. - Driving
customer service excellence
, handling escalations, and ensuring a consistently premium guest experience. - Monitoring
daily sales, footfall, and key performance indicators (KPIs)
, analyzing data trends, and reporting performance to senior management. - Leading
training, coaching, and performance evaluations
for café staff, ensuring continuous skill development and adherence to brand standards. - Implementing and maintaining
hygiene, safety, and compliance standards
as per SOPs and regulatory requirements. - Approving and overseeing
cash/POS operations
, ensuring accurate billing, reconciliations, and reporting. - Supporting
marketing initiatives, product promotions, and community engagement activities
in coordination with the franchise management team. - Ensuring timely
equipment maintenance, facility readiness
, and vendor service coordination for uninterrupted operations. - Acting as the
primary liaison
between café operations and company directors, ensuring alignment with brand goals, policies, and business objectives. - Taking
strategic decisions
on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required.
Requirements:
- Bachelor's degree in
Business Administration
,
Hotel/Retail Management
, or a related field (preferred). - 3–5 years of experience
in F&B, café, QSR, or retail store management. - Strong
leadership, team management
, and
customer service
skills. - Proficiency in
inventory systems, POS operations
, and
stock control processes
. - Excellent
communication, organizational
, and
multitasking
abilities, with a focus on problem-solving. - Flexible to work
weekends, public holidays, and festivals
as per business needs.
Apply Now:
Send your CV to
with the subject line
"Application – Café Manager (Kochi)"
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