 
						Cafe Manager
2 days ago
Procons Innovations Pvt. Ltd
., the official franchise partner of 
Amore Gelato & Café – Kochi
, is seeking an experienced and dynamic 
Café Manager
 to lead and oversee all our outlets in Kochi. This is a full-time, on-site leadership role responsible for ensuring operational excellence, team performance, and outstanding customer experiences across all locations.
Key Responsibilities:
As 
Café Manager
, your key responsibilities include (but are not limited to):
- Overseeing 
 end-to-end café operations
 across all Kochi outlets, ensuring smooth workflows from opening to closing.
- Supervising and coordinating staff in collaboration with the 
 Team Lead
 , ensuring proper shift allocation, workload balance, and adherence to service standards.
- Serving as the 
 final authority
 on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting.
- Managing 
 inventory, stock control, and vendor coordination
 , including forecasting, ordering, and minimizing wastage.
- Driving 
 customer service excellence
 , handling escalations, and ensuring a consistently premium guest experience.
- Monitoring 
 daily sales, footfall, and key performance indicators (KPIs)
 , analyzing data trends, and reporting performance to senior management.
- Leading 
 training, coaching, and performance evaluations
 for café staff, ensuring continuous skill development and adherence to brand standards.
- Implementing and maintaining 
 hygiene, safety, and compliance standards
 as per SOPs and regulatory requirements.
- Approving and overseeing 
 cash/POS operations
 , ensuring accurate billing, reconciliations, and reporting.
- Supporting 
 marketing initiatives, product promotions, and community engagement activities
 in coordination with the franchise management team.
- Ensuring timely 
 equipment maintenance, facility readiness
 , and vendor service coordination for uninterrupted operations.
- Acting as the 
 primary liaison
 between café operations and company directors, ensuring alignment with brand goals, policies, and business objectives.
- Taking 
 strategic decisions
 on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required.
Requirements:
- Bachelor's degree in 
 Business Administration
 ,
 Hotel/Retail Management
 , or a related field (preferred).
- 3–5 years of experience
 in F&B, café, QSR, or retail store management.
- Strong 
 leadership, team management
 , and
 customer service
 skills.
- Proficiency in 
 inventory systems, POS operations
 , and
 stock control processes
 .
- Excellent 
 communication, organizational
 , and
 multitasking
 abilities, with a focus on problem-solving.
- Flexible to work 
 weekends, public holidays, and festivals
 as per business needs.
Apply Now:
Send your CV to 
with the subject line 
"Application – Café Manager (Kochi)"
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