Cafe Manager

2 days ago

Cochin, Kerala, India Procons Innovations Pvt Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Procons Innovations Pvt. Ltd
., the official franchise partner of 
Amore Gelato & Café – Kochi
, is seeking an experienced and dynamic 
Café Manager
 to lead and oversee all our outlets in Kochi. This is a full-time, on-site leadership role responsible for ensuring operational excellence, team performance, and outstanding customer experiences across all locations.

Key Responsibilities:

As 
Café Manager
, your key responsibilities include (but are not limited to):

  • Overseeing 
    end-to-end café operations
     across all Kochi outlets, ensuring smooth workflows from opening to closing.
  • Supervising and coordinating staff in collaboration with the 
    Team Lead
    , ensuring proper shift allocation, workload balance, and adherence to service standards.
  • Serving as the 
    final authority
     on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting.
  • Managing 
    inventory, stock control, and vendor coordination
    , including forecasting, ordering, and minimizing wastage.
  • Driving 
    customer service excellence
    , handling escalations, and ensuring a consistently premium guest experience.
  • Monitoring 
    daily sales, footfall, and key performance indicators (KPIs)
    , analyzing data trends, and reporting performance to senior management.
  • Leading 
    training, coaching, and performance evaluations
     for café staff, ensuring continuous skill development and adherence to brand standards.
  • Implementing and maintaining 
    hygiene, safety, and compliance standards
     as per SOPs and regulatory requirements.
  • Approving and overseeing 
    cash/POS operations
    , ensuring accurate billing, reconciliations, and reporting.
  • Supporting 
    marketing initiatives, product promotions, and community engagement activities
     in coordination with the franchise management team.
  • Ensuring timely 
    equipment maintenance, facility readiness
    , and vendor service coordination for uninterrupted operations.
  • Acting as the 
    primary liaison
     between café operations and company directors, ensuring alignment with brand goals, policies, and business objectives.
  • Taking 
    strategic decisions
     on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required.

Requirements:

  • Bachelor's degree in 
    Business Administration
    , 
    Hotel/Retail Management
    , or a related field (preferred).
  • 3–5 years of experience
     in F&B, café, QSR, or retail store management.
  • Strong 
    leadership, team management
    , and 
    customer service
     skills.
  • Proficiency in 
    inventory systems, POS operations
    , and 
    stock control processes
    .
  • Excellent 
    communication, organizational
    , and 
    multitasking
     abilities, with a focus on problem-solving.
  • Flexible to work 
    weekends, public holidays, and festivals
     as per business needs.

Apply Now:

Send your CV to 

with the subject line 
"Application – Café Manager (Kochi)"

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