Technical Support Executive

1 day ago

Indore, Madhya Pradesh, India Tracknovate Mobile Resource Management Full time

Company Description

Tracknovate Mobile Resource Management provides a comprehensive GPS vehicle tracking system designed for professionals to enhance the efficiency of freight transport. The system specializes in fleet monitoring and tracking solutions, enabling businesses to optimize operations and improve performance. With a commitment to innovative technology, Tracknovate empowers organizations to achieve greater productivity and sustainable growth.

Role Description

This is a full-time, on-site role for a Technical Support Executive based in Indore. The Technical Support Executive will be responsible for providing technical assistance, troubleshooting issues, and delivering high-quality customer support services. Day-to-day tasks include identifying and solving technical concerns, handling customer inquiries, and ensuring efficient technical resolutions to maintain customer satisfaction.

Qualifications

  • Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical issues effectively
  • Strong Customer Support and Customer Service skills to ensure client satisfaction and effective issue resolution
  • Excellent Analytical Skills to assess and approach complex problems systematically
  • Ability to work collaboratively within a team and communicate technical solutions clearly to non-technical users
  • Bachelor's degree in a relevant field (IT or Computer Science preferred) is a plus
  • Prior experience in a technical support or customer service role is an advantage

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