Customer Support

5 days ago

Bengaluru, Karnataka, India MARGADARSI CHIT FUND PRIVATE LIMITED Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Company Overview

Margadarsi Chit Fund Pvt Ltd is a renowned financial services provider and a part of the respected Ramoji Rao Group. With over 62 years of service, the company is recognized for its customer-centric approach and diversified financial offerings, operating 122 branches across 4 states in South India.

Job Overview

We are seeking freshers for the role of Tele Call at our Bengaluru branch. This is a full-time entry-level position ideal for candidates with 01 years of work experience, offering the opportunity to start a career in financial services with one of the most trusted firms in the industry.

Qualifications and Skills

  • Excellent verbal communication skills (Mandatory skill) for clear interaction with customers over the phone and efficient information relay.
  • Demonstrated ability of active listening (Mandatory skill) to understand customer concerns, answer questions, and provide accurate information.
  • Basic computer skills (Mandatory skill) crucial for data entry, accessing relevant software, and maintaining digital records efficiently.
  • Good time management skills to handle multiple calls, manage schedules, and ensure timely follow-up with customers.
  • Ability to convince people and build rapport with potential as well as existing customers to drive engagement and satisfaction.
  • Proficiency in maintaining accurate records of customer interactions, feedback, and outcomes to ensure smooth workflow and reporting.
  • Willingness to learn new processes and adapt to changing financial products and telecalling best practices.
  • Strong organizational skills for managing call lists, updating information, and following up on pending tasks.

Roles and Responsibilities

  • Initiate and receive outbound and inbound calls to existing and prospective customers to explain financial products and services.
  • Actively listen to customer needs, respond to inquiries, and address concerns with professionalism and accuracy.
  • Convince customers regarding the company's financial offerings and guide them through product benefits and features.
  • Maintain systematic records of every customer interaction, ensuring data accuracy and protecting client confidentiality.
  • Ensure timely follow-up with interested prospects and resolve queries to achieve high levels of customer satisfaction.
  • Collaborate with branch and support teams to meet individual and branch-level targets.
  • Update and maintain call logs, feedback, and relevant customer notes for management review.
  • Stay updated on company products, policies, and procedures to offer informed solutions and support business growth.

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