Practice Head

2 days ago


Chennai, Tamil Nadu, India Golden Opportunities Full time

Job Description
Roles & Responsibilities
Act as single point of accountability for end-to-end delivery across one or more strategic client accounts

Own multi-service line delivery including solution design, estimation, staffing, and execution

Lead delivery governance, SLA adherence, escalation management, and client communication

Drive delivery excellence, operational efficiency, cost optimization, and continuous improvement initiatives

Own P&L and cost of delivery, including budgeting, forecasting, margin tracking, and productivity improvements

Ensure accurate monthly forecasting (revenue, margin, capacity) and compliance with internal governance

Lead transformation roadmaps aligned to client business outcomes and long-term account growth

Collaborate with practice, solutioning, and presales teams for large deals, renewals, and expansions

Must-Have Skills
Proven expertise in large-scale, multi-service line program delivery

Strong knowledge of project/program management methodologies (Agile, Waterfall, Hybrid)

Experience managing complex global delivery models

Strong P&L ownership experience with revenue, margin, and cost optimization

Skills Required
RolePractice Head - Manufacturing

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

  • ENGAGEMENT DELIVERY MANAGEMENT
  • P & L OWNERSHIP
  • PRE SALES
  • SOLUTIONING
  • TRANSFORMATION

Other Information

Job CodeGO/JC/1992/2025

Recruiter NameMaheshwari Balasubramanian



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