Account Manager-Business Support-Business Support

1 week ago

Noida, Uttar Pradesh, India EXL Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. You will lead periodic reviews, drive execution of strategic projects for the Insurance and Healthcare Industry Market Units, support company-wide initiatives, and ensure rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment.

Responsibilities

Strategic Execution & Alignment

  • Lead execution of key initiatives across the HLS IMU, ensuring alignment with EXL's broader enterprise goals.
  • Support the GLC agenda by contributing to OKR setting and ensuring enterprise-wide execution discipline.

Performance Tracking & Accountability

  • Define, monitor, and report on KPIs and OKRs to measure business health and progress against strategic objectives.
  • Drive periodic Business Reviews for HLS IMU, ensuring leadership accountability and structured tracking of outcomes.

Leadership Advisory & Strategic Planning

  • Act as a thought partner to senior leaders (e.g., in board strategy, strategic account planning, structuring reviews).
  • Lead GLC (forum of EXL's SVP+ leaders) strategic meetings by shaping the agenda, defining key results, and ensuring follow-through on decisions.
  • Develop executive-level materials such as board/investor updates, and business reviews

Innovation & Growth Enablement

  • Identify and accelerate opportunities for growth and innovation within Health IMU.
  • Support AI in workflow initiatives that transform business processes and enable future scalability.
  • Support the design and execution of strategic account planning and new business models

Operational Excellence

  • Drive continuous improvement initiatives that streamline operations and enhance scalability.
  • Build processes and governance frameworks that support sustained delivery of strategic initiatives.
Qualifications
  • 5+ years of experience in Business Analysis, Finance, Program management roles.
  • Proficiency in Excel, PowerPoint, Salesforce.
  • Strong analytical, problem-solving, and communication skills.
  • Exposure to AI tools.
  • Strong financial acumen and senior stakeholder management skills.

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